Considering the hotel is in the heart of Chicago, the price for a room is super affordable, nice breakfast each day, valet parking people are very friendly, everyone, all the staff is friendly, professional, knowledgeable, helpful, and nice. The room was a little bit smelly, although is newly renovated, I think they didn’t change the carpet, or because we couldn’t open the windows. Also, the trash and towels were not change daily and the coffee and glasses were not replaced. I guess, they had coffee downstairs for breakfast. The elevators are secure, you need to use a card to go up and down. Although, there are many homeless people around downtown, I was not afraid to walk around. All in one, I highly recommend the stay – very closed to so many attractions, walking distance.