10/10 Excellent
David, Cobham
Travelled with partner
22 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a property. Everything was first class. The staff were incredible. A few specific highlights:
- room and bathroom very decent sizes and incredible well appointed and comfortable.
- the daily clean in the room was wonderful & without doubt the “best made bed” at any hotel I have stayed at. Was exquisite and a real daily treat.
- Somerset restaurant was great for breakfasts & dinners. Well priced & at least as good, if not better, than several other significantly more expensive restaurants we dined at. Good choice of wines by the glass.
- both the gym and the rooftop pool definitely exceeded expectations. The pool area is quite small but we always found a comfortable space even on very hot days. The gym was extremely well appointed and all equipment worked.
- the courtesy bike I used was excellent. Probably the best I have used at any hotel. Definitely a commuter bike but as a keen cyclist I went for a few 25km plus rides & the bike handled well
- nice quiet area & easy access to the lake for walks.
- less convenient to shops but only an easy, completely flat, 10 minute walk to the heart. The benefit was being a quieter area.
- the absolute highlight was the staff. Incredibly professional & friendly. Always a nice touch when the lady at reception greets you by your name.
We stayed for 5 nights & being a guest at the Viceroy definitely added significantly to the enjoyment of our trip.
Highly, highly recommended.
David
Stayed 5 nights in Sep 2024