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The Westin Cleveland Downtown

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Cleveland Downtown

Exterior
Down duvets, pillow-top beds, in-room safe, desk
Point of interest
Down duvets, pillow-top beds, in-room safe, desk
Meeting facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Public Square
    8 min walk
  • Huntington Convention Center of Cleveland
    9 min walk
  • East 4th Street
    10 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    4 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, City View

Suite, 1 King Bed with Sofa bed, City View

Suite, 1 King Bed with Sofa bed, City View

  • 76.1 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

  • 32.5 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

View from room

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Drury Plaza Hotel Cleveland Downtown
Pool
Hot tub
Breakfast included
Pet-friendly
4.7 out of 5, Exceptional, (2320)
Drury Plaza Hotel Cleveland Downtown

About the area

Cleveland

With a stay at The Westin Cleveland Downtown, you'll be centrally located in Cleveland, within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. .This hotel is 0.6 mi (0.9 km) from JACK Cleveland Casino and 0.6 mi (1 km) from Great Lakes Science Center.

What's nearby

  • Huntington Convention Center of Cleveland - 9 min walk - 0.8 km
  • Rock and Roll Hall of Fame - 10 min walk - 0.9 km
  • Progressive Field - 12 min walk - 1.1 km
  • Huntington Bank Field - 13 min walk - 1.1 km
  • JACK Cleveland Casino - 13 min walk - 1.1 km

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪The Arcade - ‬8 min walk
  • ‪Winking Lizard Tavern - ‬3 min walk
  • ‪Rising Star Coffee Roasters - ‬7 min walk
  • ‪Stadium 3 Bar & Grille - ‬7 min walk
  • ‪DoubleTree Executive Lounge - ‬7 min walk

About this property

The Westin Cleveland Downtown

Lakefront Cleveland hotel in Downtown Cleveland with a 24-hour fitness center
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 484 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include wedding services, a banquet hall, and a vending machine.
You can enjoy a meal at the restaurant serving the guests of The Westin Cleveland Downtown, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cleveland? This hotel has 20473 square feet (1902 square meters) of space consisting of conference space and 18 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning.
The Westin Cleveland Downtown has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 10.00-100.00 for adults and USD 10.00-100.00 for children
  • 1 restaurant
  • 1 bar

Things to do

  • 24-hour fitness centre

Family friendly

  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (on request)
  • Wedding services

Business services

  • Business centre
  • Conference space (20473 square feet)
  • Meeting rooms - 18

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held shower head
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height desk
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Roll-in shower
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 46-inch LCD TV
  • Premium channels

Food and drink

  • Mini fridge

More

  • Desk
  • Desk chair
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 583 out of 1003 reviews" "
Rating 8 - Good. 194 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 63 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so nice! Check in was super easy being able to check in early via your phone and just having to get the keys when you arrive. They had complimentary waters in the room as well as a lavender sleep well roll On fragrance. The room was clean and the beds were neatly made too!
Stayed 1 night in Aug 2024

10/10 Excellent

Terrance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to do it again!
Very comfortable and relaxing.. service was great. Can’t wait to go back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to Rock and Roll Hall of Fame, sports, restaurants and entertainment.
Stayed 1 night in Aug 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is average at best. Staff was friendly. The property was holding together and mildly updated though it felt like theyre just doing the minimum to justify charging upscale prices. Parking is NOT validated which was a very unpleasant surprise ($37/night) Coffee is $4/cup everywhere in the hotel which should be free. No literature in the rooms that tell you how or where to do anything. For what i paid to have a normal stay, i should have stayed at a Mariott.
Stayed 1 night in Aug 2024

2/10 Terrible

Paige

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff and manager on duty were horrible
Stayed 1 night in Aug 2024

8/10 Good

dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower, couch, and bed were nice. The refrigerator was very small. The noise level in yhe hallway was high.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

TAMARA, Gilroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking and restaurant.
Stayed 1 night in Aug 2024

2/10 Terrible

Allan

Stayed 1 night in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very enjoyable
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel - staff super friendly - location perfect ( walking distance to ballpark - nice hot water in room - super clean
Stayed 2 nights in Jun 2024

2/10 Terrible

Maria

Westin Hotel canceled my reservation when i attempted to check in due to over booking and then refused to reimburse my money due to third party reservation through Expedia. Expedia explained that they attempted to seek reimbursement from hotel but the Westin was unresponsive and Expedia has a non refundable policy so i paid for a hotel i could not stay at and there is nothing to be done according to the Westin and Expedia. It was horrible experience. Be careful if you book through third parties like Expedia you might not get what you pay for and they will claim no responsibility for it.
Stayed 1 night in Aug 2024

10/10 Excellent

Bernard, Peoria

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Jing

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd never even walk past this hotel again.
They didn't let us stay. They turned my family and I away at the door even though we had a reservation. We booked the reservation and had a confirmation number. When we got there we waited in a 30-minute line. Finally, someone came out and announced to all the travelers that they were overbooked and had no rooms. This was at 7p and I had my small kids with me. We had to walk around to 4 other hotels to find a place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great to stadium. Was in town for concert
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Cleveland
We were only here one night for a show, but the staff was so friendly and the hotel was clean!!! We walked to the venue easily.
Stayed 1 night in Jul 2024

8/10 Good

Tammy C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to fligjts being canceled i dis not make it to my destination. I was not refunded any of my pre-paid stay of 863$
Stayed 3 nights in Jul 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024