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Novotel Surfers Paradise

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Surfers Paradise

Exterior
Beach/ocean view
View from room
Exterior
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Pool

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    2 min walk
  • Vegas in Paradise
    1 min walk
  • Cypress Avenue Station
    9 min walk
  • Surfers Paradise, QLD (SFP)
    3 min walk

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub, View

Superior Room, 1 King Bed, Jetted Tub

Superior Room, 1 King Bed, Jetted Tub, View

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, View

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Double Room, 2 Double Beds, View

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, View

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, View

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds, View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, Multiple Beds (Family)

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Ocean View

  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Double Room, 2 Double Beds, Ocean View

  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room, Multiple Beds (Family)

  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

Eco-friendly toiletries, hair dryer, towels

Executive Room, 1 King Bed, Jetted Tub, Ocean View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Ocean View

  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds, Ocean View

  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Surfers Paradise, an IHG Hotel

Pool
Hot tub
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1001)
The price is NZ$436
for 1 room
includes taxes & fees
4 Jan - 5 Jan
Crowne Plaza Surfers Paradise, an IHG Hotel

About the area

Gold Coast

With a stay at Novotel Surfers Paradise, you'll be centrally located in Gold Coast, steps from Cavill Avenue and 4 minutes by foot from Surfers Paradise Beach. .This beach hotel is 11.5 mi (18.4 km) from Warner Bros. Movie World and 2.2 mi (3.5 km) from The Star Gold Coast.

What's nearby

  • Cavill Avenue - 2 min walk
  • Slingshot - 2 min walk
  • Chevron Renaissance - 3 min walk
  • Surfers Paradise Beach - 4 min walk
  • SkyPoint Observation Deck - 5 min walk

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪Love Italy - ‬3 min walk
  • ‪Surfers Paradise Surf Life Saving Club - ‬1 min walk
  • ‪Milky Lane - ‬2 min walk
  • ‪Baskin-Robbins - ‬2 min walk

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps from Cavill Avenue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 408 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at BLVD Cafe & Bar, a café which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in Gold Coast? This hotel has 6749 square feet (627 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (AUD 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 30-42 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Fitness centre
  • Heated pool
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (6749 square feet)
  • Meeting rooms - 6

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Lift
  • Lift door width (centimetres): 200
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 1200
  • Lever door handles
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 488 out of 1146 reviews" "
Rating 8 - Good. 328 out of 1146 reviews" "
Rating 6 - Okay. 182 out of 1146 reviews" "
Rating 4 - Poor. 76 out of 1146 reviews" "
Rating 2 - Terrible. 72 out of 1146 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was misled about a parking facility which incurred an additional $20 No breakfast which was offered
Stayed 1 night in Oct 2024

10/10 Excellent

Chadai

Stayed 1 night in Sep 2024

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff
Stayed 2 nights in Oct 2024

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a comfortable room with a lovely view of the ocean (level 29). The hotel is right in the centre of Surfers Paradise so everything is literally on your door stop. With that convenience comes the noise and hussle of being in right in it. Thankfully sound proofing doors means as soon as you close your verandah all of that is locked outside. The buffet breakfast was tasty with lots of options. Parking was a nightmare. The car park is a public car park shared with the Paradise Centre and there is no designated hotel spots. Unfortunately we drove around for a very long time before we finally found a spot and then had a long walk to the hotel elevator. Modern day inconveniences. We had a pleasant single night stay and would have enjoyed a longer stay if we had the time.
Stayed 1 night in Oct 2024

2/10 Terrible

Rajeev

Travelled with partner
Disliked: Cleanliness, staff & service
Staff were rude.
Stayed 3 nights in Aug 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with dining, shopping and beach within walking distance. Room service not so attentive and upgrades happening so can’t wait to stay again in the future.
Stayed 4 nights in Sep 2024

10/10 Excellent

Noela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel was an excellent accomodation thank you for your service
Stayed 3 nights in Sep 2024

8/10 Good

Toni Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right of Surfer's paradise. We had had a deluxe room wrh ocean view and was in good clean refreshed order. Buffet breakfast is definitely worth booking, lots to choose from. Easy transport tram, train etc to almost anywhere on gold coast. . BUT, we were on on 27th floor and the street noise at the weekend was insane!. Earplugs soon cut it out the next night!. We willvisit again, good value, great stay all roundinthe heart
Stayed 3 nights in Sep 2024

6/10 Okay

Abdul Ghani Mansur Bin, Sydney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Stephen William james

Travelled with partner
Friendly staff. Internet connection wasn’t working properly. Ceiling of room was covered in dust hanging down
Stayed 4 nights in Sep 2024

4/10 Poor

TEJINDER

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Half of the time the lifts didn’t work . Was told we got the best room on 35 floor ocean view but half of the stuff were falling off , the bathroom was not clean . The list could go on. View was the only best thing .
Stayed 2 nights in Sep 2024

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to public transport, beach and supermarket.
Stayed 9 nights in Sep 2024

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Staff were lovely Room was tired, needs an update
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Liked: Amenities
Ok
Stayed 1 night in Sep 2024

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service
Property ia tired and needs a bit of maintenance. Pool was heated, parking was great, staff were lovely.
Stayed 6 nights in Sep 2024

2/10 Terrible

Carrie Frances

Liked: Cleanliness
Loved how it was central to everything and didnt want to leave rooms lovely. Buffet breakfast 😋
Stayed 3 nights in Aug 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

6/10 Okay

Taylar

Disliked: Cleanliness
Stayed 3 nights in Sep 2024

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service
Room was very old and not clean no bin lining grot on the walls carpet smell bed uncomfortable
Stayed 1 night in Sep 2024

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Close to everything.
Stayed 1 night in Sep 2024

8/10 Good

Lyle

Travelled with partner
Liked: Amenities, property conditions & facilities
No Foxtel to relax by after a busy day and there was no Wifi connection frustrating
Stayed 3 nights in Sep 2024

10/10 Excellent

Rhapsody Jayne

Stayed 5 nights in Aug 2024

4/10 Poor

Mallika, Watsonia North

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible rude staff at the time of check in. No customer service and no understanding. Great location but if stops there. The room we initially got was outdated and smelt bad like old damn carpet and bathroom was dirty with moulds. You can smell the cleaning chemicals being used in there. Was told we had to pay if we want to change room! Not like other hotels we’ve stayed where complimentary upgrade was offered. The bed and pillows weren’t Constance. Aircond felt some what damp and didn’t cool the room despite being on the coolest setting! Pool water looked murky. The spa was cold and the jet wasn’t working (apparently been under maintenance for quite some time now). Breakfast was below average and repetitive. Unfortunately the whole experience with this hotel was underwhelming and we will not be returning back to this hotel and would not recommend this to anyone.
Stayed 5 nights in Aug 2024

6/10 Okay

Xun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about our stay at The Novotel ...
Stayed 1 night in Aug 2024