The receptionist was rude and did not want to assist. The room offered is in the basement and when we asked why, they said we need to explicitly request it. There are no support staff, no cleaners, no kitchen, no bar service, nothing at all. When asked why, they said the staff are on vacations. The hotel is next to the airport and the noise is excruciating, the balcony or the outdoor area cannot be used. The garden and balconies are full of mosquitos as well as inside, and there is no net door to stop them and the property is not taken care of, to eliminate that. There is no breakfast option, no buffet, they do not even sell water, the receptionist points you to the road and says go to the mini market for what you need. The bathroom was full of ants and the pool had no signs of how deep it is, and it turns out it is 1.8m deep at its shallowest point, and the receptionist did not inform us although she saw we have a 7 year old child.