2/10 Terrible
Patricia
1 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a Real Hampton
This place is a filthy, glorified motel. It appears as a Hampton until you get in the rooms. At least the 2 rooms we were assigned, we felt as though we were put in a housekeeping closet. At best, they were half the size of any Hampton we've ever stayed in, or what we booked . (This was the 4th Hampton just on this trip from Texas to Maryland.)
We always choose Hilton or Marriott properties and expect those brands' standards.
The TV was nowhere close to even 40", let alone the brand's standard size. The walls were dirty and bare except for holes and broken off screws/brackets.
We noticed a foul smell once we laid down, and after some searching, we discovered the pillow was moist with a terrible stench. We had to shower again, in the 2nd tiny room we were given, just to get the stench out of our hair! We found out from the extremely rude FD agent that they launder their pillows instead of replacing them! The woman wouldn't even look at us when assigning a second room and refused to speak to us directly. The other FD agent, a young man, was very professional and tried to fill the obvious silence the rude agent was giving us.
The second room also had a bad smell, dirty carpet, and stains on the chaise.
I called and spoke to the GM. She got loud with me, and I asked her to lower her voice. When she wouldn't, I hung up.
We are confused at to why their Google reviews are so high, and we were given this horrible experience.
Patricia
Stayed 1 night in Aug 2024