When you stay at The Ritz-Carlton, Macau in Cotai, you'll be connected to a shopping center, within a 5-minute drive of Venetian Macao Casino and Cotai Strip. .This family-friendly hotel is 4.5 mi (7.2 km) from Lisboa Casino and 5.2 mi (8.4 km) from Ruins of St. Paul's Cathedral.
What's nearby
Cotai Arena - 15 min walk - 1.3 km
Venetian Macao Casino - 3 min drive - 2.3 km
Cotai Strip - 3 min drive - 2.5 km
The Londoner Macao Casino - 3 min drive - 2.6 km
City of Dreams - 3 min drive - 2.7 km
Getting around
Pai Kok Station - 8 min walk
Zhuhai Station - 19 min drive
Macau Intl. Airport (MFM) - 11 min drive
Restaurants
Don Quijote - 9 min walk
Jin Yue Xuan - 7 min walk
Tsui Wah Restaurant 翠華餐廳 - 11 min walk
Macau Chadong 馬交茶檔 - 9 min walk
Gosto 葡軒 - 7 min walk
About this property
The Ritz-Carlton, Macau
Luxury hotel with 3 restaurants connected to a shopping center in Cotai
The Ritz-Carlton, Macau offers 230 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. A pillow menu is available. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. LED televisions come with pay movies. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a water park, a lazy river, a sauna, and a fitness center.
The Ritz-Carlton Spa, Macau has 11 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Make yourself at home in one of the 230 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a complimentary water park, an outdoor pool, and a lazy river. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Enjoy Chinese cuisine at Lai Heen, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Lai Heen - Overlooking the pool, this restaurant specializes in Chinese cuisine and serves lunch and dinner. 1-star Michelin rating.
The Ritz-Carlton Cafe - This café specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Bar & Lounge - Onsite bar. Happy hour is offered. Open daily.
24-hour room service is available.
Languages
Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese, Korean, Portuguese, Russian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free return airport shuttle from 9 AM to 11 PM at scheduled times
Free area shuttle
Area shuttle
Free self parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Daily buffet breakfast available 6 AM to 10 AM for a fee: MOP 418 per person
3 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
Bar & Lounge
Lai Heen
The Ritz-Carlton Cafe
Things to do
Arcade/game room
Children's club
Children's pool
Free water park
Full-service spa
Gym
Lazy river
Outdoor pool
Sauna
Shopping
Steam room
Family friendly
Arcade/game room
Children's club (surcharge)
Children's pool
Free area shuttle
Free cot
Free water park access
In-room refrigerator
Laundry facilities
Lazy river
Living room
Outdoor pool
Rollaway/extra bed (surcharge)
Separate bedroom
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services
Business services
Business centre
Conference centre
Meeting rooms
Full-service spa
11 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Steam room
Swedish massages
Thai massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for MOP 1500.0 per night
Free cribs are available on request at the property
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately MOP 418 per person
Rollaway bed fee: MOP 1500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Ritz Carlton Macau Hotel Cotai
Ritz Carlton Macau Cotai
Ritz-Carlton Macau Hotel Cotai
Ritz-Carlton Macau Hotel
Ritz-Carlton Macau Cotai
Ritz-Carlton Macau
The Ritz Carlton Macau
The Ritz-Carlton, Macau Hotel
The Ritz-Carlton, Macau Cotai
The Ritz-Carlton, Macau Hotel Cotai
The Ritz-Carlton, Macau Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good!
If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable!
The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service.
I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special.
The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel.
Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access.
The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila
My family and I will not stay anywhere else in Macau now.
++++recommend!
It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.