The property is VERY old and it is a labyrinth of old hallways, tight corridors, stairs all over the place. Very difficult for anyone with luggage, mobility issues, etc. to navigate. On check in the doors to one of the hallway entrances was propped open and a few unsavory people were hanging around the door/parking lot in the back.
There was a guest in her pjs with her luggage at the front desk when we arrived at 1:00 am to check in demanding to be moved to a new room as hers was so noisy. The front desk agent was not overly helpful and kept saying there was nothing he could do to help and he was sure it would be fine from then on. This entire time another staff was standing at one of the other 3 computers and refused to check us in.
We were told we were going to a very quiet, very nice part of the hotel. Haha!
We were located in the tower and the rooms have had some lipstick (LVP floors which are damaged and dirty) the hallways are dark, closed in and old.
The fan on the AC unit wouldn't work so we had no "white noise" and by 3:00am the noise started with other guests coming and going and we heard every whisper, every step, every tap running. People knocking on doors, phones ringing in rooms. By 8am we couldn't stand it and we were up now for the day. When we told the front desk how unhappy we were she said, ya, people always say how noisy it is and dismissed us. Such a waste of night's room for 2 hours of rest in a dirty old hotel.