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Aohom Santuario Hotel & Spa

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aohom Santuario Hotel & Spa

Garden
Outdoor dining
Family Quadruple Room
Superior Double Room | Garden view
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Pet-friendly
  • Spa
  • 24/7 front desk

Explore the area

Map
Palma Real #15, Fraccionamiento La Palma, Jiutepec, MOR, 62550
  • Forum Cuernavaca
    5 min drive
  • Galerias Cuernavaca Mall
    7 min drive
  • Balneario La Cascada
    7 min drive
  • Cuernavaca, Morelos (CVJ-General Mariano Matamoros)
    30 min drive

Room options

View all photos for Junior Room, 1 King Bed, Hot Tub, Pool View

Junior Room, 1 King Bed, Hot Tub, Pool View

Junior Room, 1 King Bed, Hot Tub, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Grand Triple Room

Grand Triple Room

Grand Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Jiutepec

Located in Jiutepec, Aohom Santuario Hotel & Spa is in a shopping district, within a 10-minute drive of Galerias Cuernavaca Mall and Teopanzolco Archaeological Zone. .This spa hotel is 5.3 mi (8.5 km) from Jardín Juárez and 5.5 mi (8.8 km) from Tabachines Golf Club.

What's nearby

  • Forum Cuernavaca - 5 min drive
  • AVERANDA - 6 min drive
  • Galerias Cuernavaca Mall - 7 min drive
  • Tabachines Golf Club - 9 min drive
  • Cuernavaca Cathedral - 10 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 101 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Tacos "La Fiesta - ‬10 min walk
  • ‪Los Bisquets Bisquets Obregon - ‬7 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Chamoyadas y Frappes "Luba - ‬15 min walk

About this property

Aohom Santuario Hotel & Spa

Hotel with a full-service spa, in the vicinity of Galerias Cuernavaca Mall
Aohom Santuario Hotel & Spa offers 28 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and slippers. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with satellite channels and Netflix.

Bathrooms include showers and complimentary toiletries. This Jiutepec hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a sauna.
The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Make yourself at home in one of the 28 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and slippers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a sauna. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are served on weekdays from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Jiutepec? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Continental breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
Aohom Santuario Hotel & Spa has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Continental breakfast available for a fee weekdays 7:00 AM–10:00 AM: MXN 180 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (1076 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Grab bar near toilet
  • In-room accessibility
  • Low-height plug sockets in bathroom
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible path of travel

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Netflix
  • Satellite channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • In-room massage
  • Individually furnished
  • Iron/ironing board (on request)
  • Slippers

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:30 PM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 650 per pet, per stay
Welcoming dogs only
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children 14 and younger are not allowed at this property; All guests older than 14 are welcome

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 180 per person
  • Pet fee: MXN 650 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 15 years old are not allowed in the spa

Property is also known as

Aohom Santuario Hotel Cuernavaca
Aohom Santuario Hotel
Aohom Santuario Cuernavaca
Aohom Santuario
Aohom Santuario Hotel Spa
Aohom Santuario Hotel Spa
Aohom Santuario & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel
Aohom Santuario Hotel & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel Jiutepec

Aohom Santuario Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 69 reviews" "
Rating 8 - Good. 33 out of 69 reviews" "
Rating 6 - Okay. 4 out of 69 reviews" "
Rating 4 - Poor. 6 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

JESUS GONZALEZ

Stayed 1 night in Oct 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es fenomenal
Quiero agradecer al gerente Oscar, a la licenciada, a la senorita de la recepcion, a Lupita, a Norma y a todos que me brindaron un servicio excelente durante mi estadia. Me trataron como una huesped de estrella y siempre me saludaban con una sonrisa. Me hicieron sentir en casa. El hotel esta ubicado en una zona segura y la alberca es muy bonita. Gracias por todo!
Stayed 1 night in Feb 2022

8/10 Good

Claudia

Liked: Cleanliness, staff & service, room comfort
A comfortable space with great service
My stay was very pleasant. The bed was comfortable, the grounds are clean and well-kept, and the food was very tasty. The best thing is the incredibly friendly and efficient staff, who are there to take care of your every need with a smile. My massage and facial were great. That said, I think the space could use some love, such as fresh paint, flowering plants (it's Cuernavaca after all!), and warm decor - local crafts instead of the Marilyn Monroe supermarket poster, for instance. A bit more attention to detail would make it even more comfortable.
Stayed 2 nights in Nov 2021

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Nice food
Stayed 2 nights in Nov 2021

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service.
Very good customer service. The hotel sent directions and contacted me to ask for arrival time.
Stayed 1 night in Jan 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family in Cuernavaca
The hotel is in a gated community which makes the hotel feel very safe and relatively quiet despite being near a busy road and Walmart. The name is a phonetic ‘OM’ in Spanish. The hotel has lots of massage services and plays relaxing music and runs a gently fountain most of the day.
Stayed 2 nights in Jul 2019

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service
Great and safe staying. Everybody provided excellent services and no waiting to check out or check in which gave the hotel a plus. Highly recommended.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Luis

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2023

4/10 Poor

MARIA GUADALUPE

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No es nada bonito, cómo que se quedaron a la mitad de la construcción. Solo fui a dormir y si sirvió para eso
Stayed 1 night in Aug 2023

8/10 Good

Masato

Liked: Cleanliness, staff & service
Thank you for your kind support. It is a good hotel.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carmen Y.

Stayed 2 nights in Jul 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Jun 2023

4/10 Poor

ALEJANDRA ESTHER

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La verdad el hotel parecía motel, no se desquita lo que cobran, literal más de 800 por noche es un robo. Solo tienen televisión abierta con 4 canales, no tiene teléfono, los acabados viejos y feos, las bases de las camas espantosas, el baño incómodo, y amanecimos con 2 cucarachas chicas en el cuarto. El personal muuuy amable y la comida rica pero para pagar casi 1600 pesos esperábamos algo mejor, hay moteles mucho mejores.
Stayed 1 night in Jun 2023

6/10 Okay

Alicia Jiames

Travelled with family
Liked: Staff & service
muy cara para las características de la habitación
Stayed 1 night in Jun 2023

10/10 Excellent

José Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felicidades!!! Excelente servicio.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maria de las Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio
La atención y el servicio de SPA fueron inmejorables. El lugar es muy sencillo. La comida sabrosa y los precios muy accesibles.
Stayed 1 night in May 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Apr 2023

4/10 Poor

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023

4/10 Poor

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
No sirvió el aire acondicionado, y nos estábamos asando.
Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones La buena vibra La tranquilidad que se respira Que está muy cuidado
Stayed 2 nights in Mar 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfecho con el servicio
Stayed 1 night in Mar 2023

8/10 Good

Ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La alberca estaba con regular mantenimiento y el sauna estaba frio. Dentro de la habitación hace falta una silla, un espejo y toallas chicas.
Stayed 2 nights in Mar 2023

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción de hospedaje
Es un hotel viejo, pero buena seguridad, atención y limpieza
Stayed 1 night in Mar 2023