6/10 Okay
Natalie
Travelled with partner
3 Nov 2024
Liked: Cleanliness, staff & service, amenities
The views were excellent. Good facilities once there.
I didn't like the dining options, although they initially seemed plentiful. The grill restaurant was closed and we were not informed to book elsewhere so limited options, all later than we wanted. We chose Rafters and it was very expensive, a minibus ride away, table water was charged for and a service charge was automatically added whether warranted or not (i personally thought it wasn't deserved)
I also thought disabled access was poor. There were many steep areas in the grounds with no handrails or anything to help. The hotel itself had 1/3 lifts working to room floors and the one that was working was ofteñ full. At checkout time i had to wait about 25mins to get into a lift (i am disabled and do not find stairs easy). Considering there are 10 floors this was extremely annoying to others also.
The parking also annoyed me. I find it hard to walk long distances and so was forced to use the underground parking which was considerably more expensive.
Overall, a good experience but not worth the money. Would say not recommended unless money no concern.
Natalie
Stayed 2 nights in Nov 2024