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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Terrace/patio
Bar (on property)
Exterior
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    4 min walk
  • John F. Kennedy Memorial
    5 min walk
  • Sixth Floor Museum
    6 min walk
  • Dallas, TX (DAL-Love Field)
    17 min drive

Room options

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Dallas

With a stay at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, you'll be centrally located in Dallas, just a 4-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center. .This hotel is 0.7 mi (1.2 km) from Reunion Tower and 0.9 mi (1.4 km) from American Airlines Center.

What's nearby

  • Dallas World Aquarium - 4 min walk - 0.4 km
  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 14 min walk - 1.2 km
  • American Airlines Center - 17 min walk - 1.5 km

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 17 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Frankie's - ‬4 min walk
  • ‪Family Thais Asian Bistro - ‬4 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Hotel with a fitness center, a short walk to Dallas World Aquarium
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at THRIVE Restaurant serving the guests of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has 27444 square feet (2550 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 20.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 18.35 per person
  • 1 restaurant
  • 1 bar

Restaurants on site

  • THRIVE Restaurant

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (27444 square feet of space)
  • Meeting rooms - 22

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 61
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 122
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 274 out of 1019 reviews" "
Rating 8 - Good. 205 out of 1019 reviews" "
Rating 6 - Okay. 193 out of 1019 reviews" "
Rating 4 - Poor. 158 out of 1019 reviews" "
Rating 2 - Terrible. 189 out of 1019 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Patty

Liked: Staff & service, room comfort
Outdated property, poor parking setup
Hotel is old, looks old, and the parking situation is seriously outdated and totally ineffective. Reminds me of a motor lodge from the 1960s. Crown Plaza should sell this property to Motel 6 or Hojo.
Stayed 1 night in Aug 2024

8/10 Good

Grant

Liked: Cleanliness, staff & service
The free internet was awful. I ended up just connecting through my phone. Central location is nice but it's a little sketchy down elm in places. I'm not sure I'd walk around at night. PArking is nice - right in the hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Alexis

Stayed 3 nights in Aug 2024

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, as advertised and great staff
Stayed 1 night in Aug 2024

2/10 Terrible

Jeffery, Plano

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed twice and will never return.
Stayed 3 nights in Jul 2024

8/10 Good

Nik

Liked: Cleanliness
Disliked: Staff & service
I was very excited about Crowne Plaza when I booked my vacation 2 months ago. The property was described as a 4-star hotel, but upon arrival the feel of the hotel immediately gave me 3-star instead. The only staff member who ever greeted me in a warm manner was maybe the manager, but initially I didn't even get a "hello" or "welcome" from the young man who checked me in. (That is the least expectation when checking in to a "4-star" hotel) My room was actually very comfortable, but the main amenity that I was excited about (private balcony) was an absolute let down from the pictures I saw online before booking; it was very old and kinda looked un-kept. One panel of the sliding door to the patio was almost completely shattered and being held together by some kind of adhesive completely covering it. I have almost come to expect a microwave in most hotels, but at this "4-star" hotel you have to request for staff to bring you one; crazy. The workout room was nice enough, but the pool area could probably be updated a little bit. Also, one should be very careful if wandering around outside of the hotel because of all the homeless people congregating in the immediate area due to nearby transit; rail and bus on the same block. This would be very convenient, but it attracts A LOT of homeless people with a constant police presence. All-in-all, not a horrible experience but definitely not the luxury of what I'm used to with "4-star" accommodations.
Stayed 3 nights in Aug 2024

2/10 Terrible

Joshua James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel & area stay away!!!
Stayed 3 nights in Aug 2024

8/10 Good

Xochitl

Stayed 2 nights in Aug 2024

4/10 Poor

Katara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty property
Stayed 2 nights in Aug 2024

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down, and kind of dir but not so good overall,
Hotel was very dated. Carpets were dirty doors didn't work properly. The room itself wasn't too too bad, but the pool area was disgusting and most of the hotel was definitely run down.
Stayed 2 nights in Aug 2024

8/10 Good

KeJuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 1 night in Aug 2024

4/10 Poor

Alexus

Stayed 1 night in Aug 2024

2/10 Terrible

Aditya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, do not fall for those saturated pictures of the most irrelevant parts of the hotel. This is not a family friendly hotel and is basically just a motel with a parking garage attached to it. I would not bring my family here even if it was the only building in the country with electricity. I sincerely advise you to save your money perhaps add a little more and get an actual HOTEL.
Stayed 2 nights in Aug 2024

6/10 Okay

LeSheena, Waco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Balcony
Stayed 1 night in Aug 2024

2/10 Terrible

Hannah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was always dirty. It had cups and bottles and empty chip bags floating in it. My half of the room had no electricity in the lamps. We asked several times about housekeeping and were told they would be coming up. It wasn’t until the next day went by after 12 pm when finally some one came by. The restaurant was closed half the time we stayed. We checked in Thursday afternoon and we were never told about a giant party taking up the entire pool for 8 hours Sunday. Their music was extremely loud and super disruptive. We should’ve been warned about the party when we checked it so we knew it was coming. This was the worst stay and I will never come back to this hotel ever. I will be giving a bad review. This was unacceptable.
Stayed 4 nights in Aug 2024

8/10 Good

LaVonda

Stayed 2 nights in Jun 2024

10/10 Excellent

Wendy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Plaza Dallas four stars
Rooms were comfortable and the staff very friendly. The Terrace pool was amazing. Very good ambiance, the food was excellent
Stayed 1 night in Aug 2024

4/10 Poor

Edwin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms need cleaning and maintenance.
Stayed 6 nights in Jul 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Anjelina

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in terrible condition and homeless people were doing drugs in the parking lot. I walked by with a baby in the pram and my young daughter as they lit a crack pipe right outside the lobby at 8am. They would also come onto the property and be asked to leave- this would cause a fight. The door to the room didn’t close well either. It felt very unsafe.
Stayed 1 night in Aug 2024

10/10 Excellent

Lakeisha

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was great the next time im back in dallas i will be staying there again
Stayed 3 nights in Jul 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

CAMELIA

Stayed 4 nights in Jul 2024

2/10 Terrible

Rachel

Disliked: Staff & service
Stayed 1 night in Jul 2024