1) The man who checked us in was extremely rude. As per the website, their shuttle service can pick you up from hotel by request, and when I requested a 5am pickup, he said they wouldn’t do that. Then he told me “no big deal, just take an Uber.” When I told him I had two big car seats and Uber wouldn’t work, he threw his hands up in the air.
2) Our room wasn’t ready at 9pm. Then they tried giving me a one king size bed for 4 people. I told them that a king wouldn’t work, and their reply was that they would have to check for availability. I’ve had this reservation for weeks!
3) Lights and outlets didn’t work in our room.
4) Guy 1 at the front desk gave me complete different information on how to check for hotel airport parking than the 2nd guy that came to help.
Will never stay here again.