The “system was down” but conveniently came back up after the guy finished his personal phone call, then he tried to keep our security/incidentals deposit so we could “upgrade” to a king bed instead of a queen. Finally checked in and went to the room. The door was already open, the room smelled of cigarette smoke, there was hair on the towels, the dresser was missing a chunk of wood, and the fridge was rusted through. To top it off, the in-unit AC was broken (the panel was cracked and the outlet didn’t work to plug it into) so the room was 88°. In Texas. In the summer. We checked out and requested a refund within half an hour, but have yet to receive so much as the security/incidentals deposit back, let alone the whole room cost.