The stay at this hotel was perfectly adequate, I didn't have any complaints about the lodging or the amenities in general.
I chose this hotel specifically because it had a pool, and I have a three-year-old daughter who loves to swim. I looked through reviews in the days before our trip just to make sure that no one said anything about the pool being out of service and felt confident we'd get to use it. Unfortunately, the pool was closed for maintenance when we got there and my kiddo was very disappointed about it. I was frustrated by that, but even more frustrated with the attitude I got from the front desk when I asked when it might be re-opened.
I got the sense that the front desk person might be on the Autism spectrum when I checked in so I want to be sensitive to that. I understand and appreciate that some social cues may be missed and that some of her curt/blunt mannerisms may be due to neurodivergence. These were evident during the initial check-in, but were much more concerning in her response after I asked about the pool. Taken together, I wonder if it is best practice to have your front desk representative- the face of your company and the first impression that people receive when utilizing your services- be someone who comes across as rude, dismissive, and generally annoyed by you. I think it might be wise to engage in some re-training for this individual or for her to potentially be reassigned to another role that doesn't require as much social engagement.