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InterContinental Bali Sanur Resort, an IHG Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Bali Sanur Resort, an IHG Hotel

Bar (on property)
Private pool
Lobby
On the beach, white sand, free beach cabanas, sun-loungers
Couples treatment room(s), hot tub, steam room, body treatments

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Parking included

Explore the area

Map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227
  • Mertasari Beach
    2 min walk
  • Sanur Beach
    3 min walk
  • RoCA Restaurant & Bar
    1 min walk
  • Denpasar (DPS-Ngurah Rai Intl.)
    25 min drive

Room options

View all photos for Junior Suite, 2 Single Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Single Beds, Ocean View

  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa, 3 Bedrooms, Garden View (Pool)

Private pool

Villa, 3 Bedrooms, Garden View (Pool)

  • 408 sq m
  • Sleeps 8
  • 3 Twin Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Ocean View

  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Garden View (Pool)

Premium bedding, in-room safe, desk, laptop workspace

Villa, 2 Bedrooms, Garden View (Pool)

  • 308 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Presidential Villa, Ocean View, Beachfront

Premium bedding, in-room safe, desk, laptop workspace

Presidential Villa, Ocean View, Beachfront

  • 937 sq m
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Single Beds, Garden View

  • 90 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View

  • 136 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 90 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Garden View

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Garden View

  • 136 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View (Pool)

Premium bedding, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Garden View (Pool)

  • 308 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Ocean View (Spa)

Suite, 1 Bedroom, Ocean View (Spa)

Suite, 1 Bedroom, Ocean View (Spa)

  • 157 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View (Spa)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Garden View (Spa)

  • 157 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Denpasar

With a stay at InterContinental Bali Sanur Resort, an IHG Hotel in Denpasar, you'll be 0.1 mi (0.2 km) from Sanur Beach and 7.6 mi (12.2 km) from Kuta Beach. .This beach resort is 8.5 mi (13.7 km) from Legian Beach and 9.3 mi (14.9 km) from Tuban Beach.
View more Resorts in DenpasarOpens in a new window

What's nearby

  • Mertasari Beach - 2 min walk
  • Sanur Beach - 3 min walk
  • Sindhu Beach - 3 min drive
  • Sanur Night Market - 4 min drive
  • Kuta Beach - 26 min drive

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 25 min drive

Restaurants

  • ‪Massimo - ‬2 min walk
  • ‪Lilla Pantai - ‬6 min walk
  • ‪Place 2 be - ‬3 min walk
  • ‪Warung Pantai Semawang - ‬2 min walk
  • ‪SALA Bistro Bali - ‬5 min walk

About this property

InterContinental Bali Sanur Resort, an IHG Hotel

Luxury resort on the beach, with 3 outdoor pools
InterContinental Bali Sanur Resort, an IHG Hotel offers 120 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 7 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Make yourself at home in one of the 120 guestrooms featuring iPod docking stations and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Indonesian cuisine at Layang-Layang, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Layang-Layang - Overlooking the garden, this restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Nyala Beach Club and Gril - This beachfront seafood restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pier Eight - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Dutch, English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: IDR 300000 for adults and IDR 150000 for children
  • 3 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Layang-Layang
  • Nyala Beach Club and Gril
  • Pier Eight

Things to do

  • 3 outdoor pools
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Playground
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 100
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 80
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch LED TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Dining table
  • Free bottled water

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 1052700.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 300000 for adults and IDR 150000 for children
  • Airport shuttle fee: IDR 508200 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1052700.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 3 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

InterContinental Bali Sanur Resort, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 415 reviews" "
Rating 8 - Good. 93 out of 415 reviews" "
Rating 6 - Okay. 34 out of 415 reviews" "
Rating 4 - Poor. 14 out of 415 reviews" "
Rating 2 - Terrible. 5 out of 415 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

CHARLIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG. This hotel was amazing. It was toght on the beach and near all.ttprs of restaurants and bars. It is also right on the boardwalk. The pools are amazing. The breakfast was also amazing, i recommend adding breakfast to your stay. The staff was perfection
Stayed 2 nights in Sep 2024

4/10 Poor

Shanaz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible. I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.
Stayed 3 nights in Sep 2024

6/10 Okay

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location and wonderful staff. The team there are friendly and could not do more to help. The property is overall very tired and needs real work to get it up to a proper standard. The hot water is hit and miss, the decking areas are in poor repair and tripping hazards are everywhere. The sheets and pillow cases should be changed more frequently, shower supplies are not replenished and tiles in the bathroom are literally crumbling away. We will not be back to this hotel any time soon and would rate the overall experience as far short of the cost of it. This is at best a 3.5 star location for us. The cost of our stay was simply far too expensive for the experience that we had. We cannot praise the staff enough here. They were all warm, welcoming and personable at every turn. We shall call in to say hello and thank them again for their kindness and hard work next time we are in Bali. We will not be staying with any InterContinental properties in the future after this experience.
Stayed 7 nights in Aug 2024

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the patio space.
Stayed 1 night in Aug 2024

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, the staff were all wonderful. Would definitely come back
Stayed 3 nights in Aug 2024

8/10 Good

Carl John, Forster

Travelled with partner
The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly
Stayed 7 nights in Jul 2024

6/10 Okay

mario, Ocean Reef

Travelled with partner
Breakfast staff were nice
Stayed 3 nights in Jul 2024

8/10 Good

Naffissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

kerrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the intercontinental. The staff were lovely. The room was quiet and very comfortable. Some things need a little updating but overall it was great. The beach acsess to many fantastic restaurants was great too.
Stayed 5 nights in Jun 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intercontinental sanur
Beautiful hotel and wonderful staff, rooms are massive, breakfast is excellent with many items to choose from as well as ala carte menu to choose from, only downside is some of the communal areas are starting to require some tlc
Stayed 6 nights in Jun 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Spa rooms with daily 1 hour massage are quite the perk. Staff is friendly and welcoming.
Stayed 12 nights in Mar 2024

6/10 Okay

Thi Thanh Phuong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice resort but is lacking something - no character or style? I found it very plain, boring and cold atmosphere. Check in and check out was fast and easy, rooms are big but I felt wasted with the outdoor seating area as its so hot and humid in Bali. The air con is in the room only, theres glass sliding doors that seperate the room and seating area. The air con was a challenge to use - either got too hot when not on or too cold when on, couldnt find the right temperature at night whilst sleeping. Kepy waking up sweating or shaking and had to keep re-adjusting the temperature. Breakfast was included and excellent = range, variety in asian dishes, western, fruits, breads and pastries. Security is top notch on the street for main entrance and the back entrance to the beach is manned as well. It was a nice experience staying here, not unpleasant, but unfortunately, I wouldnt stay here again - mainly because its so expensive for what you get.
Stayed 3 nights in May 2024

8/10 Good

Taha

Travelled with family
Liked: Staff & service, property conditions & facilities
the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass
Stayed 2 nights in Apr 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Beautiful Hotel Welcoming staff and great amenities Lovely location on the beach
Stayed 1 night in Apr 2024

6/10 Okay

TM

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not living up to the brand
We stayed at the hotel for 5 nights in a 2 bedroom villa. The general feeling of the hotel is that it is pretty run down. Chipped paint, lamp falling out of ceiling, broken tiles. * During our stay we saw the roofing to the pool collapse into the pool probably due to poor maintenance * we had at least 10 mosquitos per night in our kids bed room * the private pool at the villa was full of mosquitos so not really usable with young children. * noticed quite a lot of cobbweb in corners which makes one wonder how well the cleaning is done. * buggies would arrive with wet seats and even if pointed out staff wouldn’t offer to dry them. * concierge was generally not helpful at all as they are not allowed to recommend anything only help to book. I was told to look things up on the internet myself which kind of defeats the purpose of asking someone local * quality of breakfast is ok but fruits consistently not ripe and very little variety In general I think there are other better options of looking for resort on Bali.
Stayed 5 nights in Apr 2024

10/10 Excellent

haibin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.
Stayed 3 nights in Apr 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Terrific staff . Terrible area and the beach is awful covered in seaweed . Hotel is old no more than 3 stars . If your on holiday I would recommend new hotels in better areas with decent beaches
Stayed 12 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful stay at the intercontinental!
Loved this hotel and the location of Sanur. Very friendly and helpful staff.
Stayed 6 nights in Mar 2024

6/10 Okay

Emmanuel

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Accommodation
It's a great hotel for families, they have a great range of activities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Stayed 4 nights in Feb 2024

10/10 Excellent

Stephen

Stayed 6 nights in Feb 2024

10/10 Excellent

Kallistia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most magical resorts I have stayed at. I felt I instantly at peace there. Great breakfast and were very accommodating to my dietary needs. The room was spacious, bright & clean. The finishing touch on a great experience was the fact they provided 2 x 1.5 litre bottles of water every day and got me more so promptly every time I requested it. Only thing I would have liked is milk in the mini bar for my coffee.
Stayed 4 nights in Feb 2024

8/10 Good

Charles, Greenacres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024