When my husband and I first entered the lobby, we were immediately met with a strong mildew smell, which was not a great first impression. After checking in, we took the elevator to our assigned room, only to find that the door looked like it had been previously pried open, which made us feel unsafe.
Inside the room, there were candy wrappers left on the small couch, and we found hair on one of the beds clearly, it had not been properly cleaned. We went back to the front desk to express our concerns, and to their credit, they did provide us with a new room.
The second room was an improvement in terms of cleanliness and smell. However, we were surprised to find an open bottle of wine and a meal replacement shake left in the refrigerator both clear signs that it hadn’t been cleaned or checked before our stay.
While the staff was responsive in switching our room, the lack of proper cleanliness and attention to detail made us feel uneasy and disappointed.