Family accommodation in West Sumatra

Second time staying there - great staff, food, reasonable drink prices. Would recommend. It’s not a 5* place and there is one other nicer hotel in the area but this still deserves an excellent rating.

Great hotel, amazing staff and very comfortable rooms. Really love the restaurant on the 10th floor with a great view of the city. Everything was nice and clean..

Good

Great

Nice hotel, but without seeing other rooms, I am sure the single room downstairs that I was in is the worst in the hotel. Too small and too close to reception area, so impossible to sleep in. Breakfast area in a lovely setting, plenty of nice cafes and restaurants around.

Honestly, this is my first time giving a review. I normally don't but this time i feel the need to do so. First of all, i booked a non-smoking room but the corridor to the rooms on First Floor has cigarette smoke all the time. I noticed the corridor is sprayed with some air freshener by the housekeeping staff early in the morning (they must have noticed the smell) but it'll be the same a few hours later. Let's talk about my room, as i mentioned it's a non-smoking room but the room has cigarette smell all the time from the aircond. I noticed the smell is lesser past midnight, perhaps everyone's sleeping so no smokers around. I can't blame on the multiple stains on the bedsheets as it's quite common BUT there are many more issues! 1) The chiller is never cold at all, room temperature all the time! 2) The aircond temperature box keeps dropping even though i tried to fix it back! 3) Look at the terrible black stains on the hairdryer...how could you even allow such a thing in your room??? 4) Look at the shampoo dispenser inside the bath area, there are terrible black stains around the dispenser box...how could you even allow such a thing in your room??? 5) Look at the glass door handle (round hole) in the bath area, one ia clean but the other one has terrible black stains...how could you even allow such a thing in your room??? Helloooo...this is IBIS, owned by the world renowned ACCOR GROUP! You don't even bother about your brand!!! Worst than budget hotel!!!