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Serena Inn & Suites - Sundance

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds
Suite, 1 King Bed
Room, 2 Queen Beds | Bathroom
Reception
Indoor spa tub

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Pet-friendly
  • Breakfast included
  • Pool
  • Housekeeping

Explore the area

Map
2719 E Cleveland Street, Sundance, WY, 82729
  • Washington Park
    2 min drive
  • Clarenbach Memorial Park
    3 min drive
  • Taste of the West
    1 min walk
  • Spearfish, SD (SPF-Black Hills)
    38 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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About the area

Sundance

When you stay at Serena Inn & Suites - Sundance in Sundance, you'll be in the mountains, within a 5-minute drive of Washington Park and Clarenbach Memorial Park. .This hotel is 29.3 mi (47.1 km) from Devils Tower National Monument.

What's nearby

  • Washington Park - 2 min drive
  • Clarenbach Memorial Park - 3 min drive
  • Devils Tower National Monument - 31 min drive
  • Terry Peak Ski Area - 70 min drive
  • Spearfish Canyon Scenic Byway - 87 min drive

Getting around

  • Gillette, WY (GCC-Campbell County) - 65 min drive

Restaurants

  • ‪Longhorn Saloon & Grill - ‬3 min drive
  • ‪Wild West Espresso & Video - ‬3 min drive
  • ‪Higbee's Cafe - ‬3 min drive
  • ‪Dime Horseshoe Bar - ‬3 min drive
  • ‪Cowgirl Pizza and Laundromat - ‬16 min walk

About this property

Serena Inn & Suites - Sundance

Hotel with free breakfast, near Washington Park
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision.

Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an indoor pool and a spa tub. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary continental breakfast is served daily from 6 AM to 10 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free continental breakfast available daily 6 AM–10 AM

Things to do

  • Indoor pool
  • A hot tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • 24-hour business centre

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 22 2024 to March 31 2025 (dates subject to change):
  • Spa tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from October 25 to March 31:
  • Spa tub
  • Swimming pool
The property will be renovating from October 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Spa tub
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Spa tub
The following facilities are closed on Sunday and Saturday:
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per stay

Payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 882 reviews" "
Rating 8 - Good. 273 out of 882 reviews" "
Rating 6 - Okay. 104 out of 882 reviews" "
Rating 4 - Poor. 41 out of 882 reviews" "
Rating 2 - Terrible. 31 out of 882 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Arthur

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

6/10 Okay

Erin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beds were comfortable and we had a good night’s sleep. There weren’t many options on the breakfast buffet — it was mostly cereal and bread. We were told that the hot tub is broken and unable to be repaired. The pool was not open when we arrived but they opened it for us later on. It seems like they are having some pretty major staffing issues. The staff who were there were obviously working hard.
Stayed 1 night in Sep 2024

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. The lady who checked us in was super helpful!
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Stayed 1 night in Sep 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant.
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good breakfast and the price was also good.
Stayed 1 night in Sep 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good breakfast. The only thing I would update is the beds. Not as comfortable as i would like
Stayed 1 night in Sep 2024

2/10 Terrible

Alexis

Travelled with family
Stayed 1 night in Sep 2024

10/10 Excellent

Esther, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well kept and super clean. This staff is wonderful. We checked in after hiking at Devil's Tower and took refreshing showers right away. So nice.
Stayed 1 night in Sep 2024

2/10 Terrible

Beyers

Travelled with family
Disliked: Staff & service
Was looking forward to a nice rest on our road trip. I've arranged for a late check-in earlier in the day with a very friendly helpful lady over the phone. When we arived roundabout 9 to 10pm, I was told not to worry about the open door at our room as housekeeping just finished cleaning it. None of the three door cards given to us worked and I had to return three times to the front desk to get one working card. Entering the room we were overwhelmed by a wet dog smell. Going the front desk to raise my consern, I found nobody at the desk. I've returned three times before there was someone to help. When I raised my consern I was told, YES it's a pet room. I've said that that is not what I've booked, but were then told that that is all that's available even though I've booked earlier in the week. Needles to say we had to take it. Being a dog owner myself, this was excessive and overwhelming and most probably why the door was left open. With no soap in the bathroom, only one sample of shampoo. Again nobody at reception. When he did showup I was told they are waiting on the truck which must deliver the soap. I was then handed three more samples of shampoo. In the morning the toilet didn't flush and I had to go again to reception to ask for a plunger. Luckily the morning shift was present and very helpfull. Definitely not a pleasant stay and I would not recommend this establishment. Should have booked with the Wydenham group which we've used for the other stops on our trip.
Stayed 1 night in Aug 2024

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. The beds were not very comfortable. They were too hard. Staff were friendly courteous. It was a great value. We would stay there again if we are in the area.
Stayed 1 night in Sep 2024

8/10 Good

Craig

Stayed 1 night in Aug 2024

2/10 Terrible

Jeremiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds and very quiet despite being relatively full hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was absolutely wonderful & very helpful.
Stayed 1 night in Sep 2024

6/10 Okay

Isaac

Travelled with group
Liked: Cleanliness
This was a very nice hotel in small town Wyoming. It suffered merely from being understaffed otherwise I would gladly hate rated it higher.
Stayed 2 nights in Sep 2024

10/10 Excellent

Magdalene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access, clean, very friendly staff. Would recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Stayed 1 night in Sep 2024

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I met Karen who checked me in late night. She’s doing double/triple duty cleaning rooms and was there in the morning helping with breakfast. Great employee.
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Clean nice property.
Stayed 1 night in Aug 2024

6/10 Okay

John

Disliked: Staff & service, amenities
Stayed 1 night in Sep 2024