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Serena Palace Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Palace Hotel

Exterior
In-room safe, individually furnished, desk, blackout curtains
Fitness facility
Bathtub, towels
In-room safe, individually furnished, desk, blackout curtains

Reviews

4.0 out of 10

Popular amenities

  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Gym
    Gym
  • Spa
    Spa
  • Parking available
    Parking available
  • Room service
    Room service

Explore the area

Map
Boulevard de la Republique, Douala, 4330
  • Eko Market
    16 min walk
  • La Nouvelle Liberte
    19 min walk
  • Cathedral of Saints Peter and Paul
    2 min drive
  • Douala (DLA-Douala Intl.)
    34 min drive

Room options

Suite

  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Senior Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

ONOMO Hotel Douala

Pool
Free airport shuttle
Pet-friendly
Parking included
4.4 out of 5, Excellent, (108)
The price is NZ$194
for 1 night
includes taxes & fees
6 Dec - 7 Dec
ONOMO Hotel Douala

About the area

Douala

A stay at Serena Palace Hotel places you in the heart of Douala, within a 5-minute drive of La Nouvelle Liberte and Eko Market. .This hotel is 1.4 mi (2.2 km) from Stade de la Reunification and 1.4 mi (2.3 km) from Cathedral of Saints Peter and Paul.

What's nearby

  • Eko Market - 16 min walk - 1.4 km
  • Cathedral of Saints Peter and Paul - 2 min drive - 2.3 km
  • Stade de la Reunification - 2 min drive - 2.3 km
  • Port of Douala - 5 min drive - 4.2 km
  • Douala Grand Mall - 5 min drive - 5.7 km

Getting around

  • Douala (DLA-Douala Intl.) - 34 min drive

Restaurants

  • ‪La Reine - ‬13 min walk
  • ‪La Kora Restaurant - ‬8 min walk
  • ‪Mc Burger - ‬18 min walk
  • ‪La Fourchette - ‬14 min walk
  • ‪Café De France - ‬13 min walk

About this property

Serena Palace Hotel

Beaux Arts hotel connected to the convention center in Akwa II with free parking
Serena Palace Hotel offers 73 accommodations with safes and blackout drapes/curtains. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Stay in one of 73 guestrooms featuring plasma televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with bathtubs are provided.
Pamper yourself with onsite massages or enjoy recreation amenities such as a health club. This Beaux Arts hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 5:30 AM to 9 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 5:30 AM and 9 AM.
Serena Palace Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Extended parking on site (surcharge)
  • Free off-site parking; booking required
  • Free 24-hour return airport shuttle
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 5:30 AM–9 AM: USD 14 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Access to nearby health club
  • Access to nearby outdoor pool
  • Health club
  • Spa services

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Massages

Accessibility

  • Lift

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Bath
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Plasma TV

More

  • Desk
  • Individually furnished
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.88 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 14 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Serena Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 2 out of 4 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience for the second time in a role
This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings

8/10 Good

Chris, Godmanchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Douala
It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not recommended
Not a nice hotel at all, very noisy room with a hard bed.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
High price, poor quality
Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.