A stay at Serena Palace Hotel places you in the heart of Douala, within a 5-minute drive of La Nouvelle Liberte and Eko Market. .This hotel is 1.4 mi (2.2 km) from Stade de la Reunification and 1.4 mi (2.3 km) from Cathedral of Saints Peter and Paul.
What's nearby
Eko Market - 16 min walk
Cathedral of Saints Peter and Paul - 2 min drive
Stade de la Reunification - 2 min drive
Port of Douala - 5 min drive
Douala Grand Mall - 5 min drive
Getting around
Douala (DLA-Douala Intl.) - 34 min drive
Restaurants
La Reine - 13 min walk
La Kora Restaurant - 8 min walk
Mc Burger - 18 min walk
La Fourchette - 14 min walk
Café De France - 13 min walk
About this property
Serena Palace Hotel
Beaux Arts hotel connected to the convention center in Akwa II with free parking
Serena Palace Hotel offers 73 accommodations with safes and blackout drapes/curtains. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include bathtubs.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Stay in one of 73 guestrooms featuring plasma televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with bathtubs are provided.
Pamper yourself with onsite massages or enjoy recreation amenities such as a health club. This Beaux Arts hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 5:30 AM to 9 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 5:30 AM and 9 AM.
Serena Palace Hotel has a restaurant on site.
24-hour room service is available.
Languages
English, French
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and public transport
Free self-parking on site
Extended parking on site (surcharge)
Free off-site parking; booking required
Free 24-hour return airport shuttle
Airport shuttle on request
Local area shuttle (surcharge)
Shopping centre shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily 5:30 AM–9 AM: USD 14 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area
Things to do
Access to nearby health club
Access to nearby outdoor pool
Health club
Spa services
Family friendly
Access to nearby outdoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms
Conveniences
ATM/banking services
Lift
Front-desk safe
Gift shop/newsstand
Guest services
24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services
Business services
Conference centre
A meeting room
Outdoors
BBQ grill(s)
Terrace
Spa
Massages
Accessibility
Lift
More
Designated smoking areas
TV in lobby
Room amenities
Bedroom
Air conditioning (climate-controlled)
Blackout drapes/curtains
Bathroom
Bath
Private bathroom
Towels
Entertainment
TV channels
Plasma TV
More
Desk
Individually furnished
Phone
Safe
Soundproofing
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: USD 4.88 per person, per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately USD 14 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala
Serena Palace Hotel Reviews
Reviews
4.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.