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Microtel Inn & Suites by Wyndham Gassaway/Sutton

2.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Microtel Inn & Suites by Wyndham Gassaway/Sutton

Exterior
Property amenity
Laundry room
Room, 1 Queen Bed, Accessible, Non Smoking
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Explore the area

Map
115 Reston Place, Gassaway, WV, 26624
  • Braxton County Memorial Hospital
    16 min walk
  • Elk River
    4 min drive
  • Sutton Dam
    10 min drive

Room options

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free rollaway beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Microwave

Desk, iron/ironing board, free rollaway beds, free WiFi

Suite, 1 King Bed, Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible

Desk, iron/ironing board, free rollaway beds, free WiFi

Room, Accessible

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, Accessible

Desk, iron/ironing board, free rollaway beds, free WiFi

Suite, Accessible

  • Sleeps 3
  • 1 Queen Bed

About the area

Gassaway

Located in Gassaway, Microtel Inn & Suites by Wyndham Gassaway/Sutton is within a 5-minute drive of Braxton County Memorial Hospital and Elk River. .This hotel is 4.2 mi (6.7 km) from Sutton Dam and 6.7 mi (10.7 km) from Flatwoods Outlet Mall.

What's nearby

  • Braxton County Memorial Hospital - 16 min walk
  • Elk River - 4 min drive
  • Flatwoods Outlet Mall - 9 min drive
  • Sutton Dam - 10 min drive
  • Sutton Lake Marina - 17 min drive

Getting around

  • Charleston, WV (CRW-Yeager) - 61 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Wendy's - ‬8 min drive
  • ‪Custard Stand - ‬8 min drive
  • ‪Starbucks - ‬8 min drive
  • ‪Long John Silver's - ‬13 min walk

About this property

Microtel Inn & Suites by Wyndham Gassaway/Sutton

Hotel in Gassaway with free breakfast and a 24-hour business center
Microtel Inn & Suites by Wyndham Gassaway/Sutton offers 74 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Bathrooms include separate bathtubs and showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 74 guestrooms featuring microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have separate bathtubs and showers and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary continental breakfast is served daily from 5:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 5:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Free continental breakfast available daily 5:00 AM–9:00 AM
  • Coffee/tea in a common area

Family friendly

  • Free rollaway/extra beds
  • Microwave
  • Mini-fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • Lift

More

  • At least 80% of lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free rollaway beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 21.20 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 21.20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Masks are required at the property for guests without COVID-19 vaccination

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Microtel Inn Wyndham Gassaway Sutton
Microtel Inn Wyndham Sutton
Microtel Inn Wyndham Sutton Hotel
Microtel Inn Wyndham Sutton Hotel Gassaway
Gassaway Microtel
Microtel Gassaway
Microtel Inn & Suites Sutton/Gassaway Hotel Gassaway
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Microtel Inn Wyndham Gassaway/Sutton Hotel Gassaway
Microtel Inn Wyndham Gassaway/Sutton Hotel
Microtel Inn Wyndham Gassaway/Sutton Gassaway
Microtel Inn Wyndham Gassaway/Sutton
Gassaway Microtel
Microtel Inn And Suites Sutton/Gassaway
Microtel Gassaway
Microtel Inn Suites by Wyndham Gassaway/Sutton
Microtel Inn & Suites by Wyndham Gassaway/Sutton Hotel
Microtel Inn & Suites by Wyndham Gassaway/Sutton Gassaway
Microtel Inn & Suites by Wyndham Gassaway/Sutton Hotel Gassaway

Microtel Inn & Suites by Wyndham Gassaway/Sutton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 278 out of 813 reviews" "
Rating 8 - Good. 283 out of 813 reviews" "
Rating 6 - Okay. 124 out of 813 reviews" "
Rating 4 - Poor. 77 out of 813 reviews" "
Rating 2 - Terrible. 51 out of 813 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Linda

Didn't get to stay we were turned away because of our dog. Said pet friendly but was not .
Stayed 1 night in Sep 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Deborah

Travelled with group
Liked: Staff & service
I would not have stayed at this property if I had known a few things. The property is located up a steep and winding road. I was driving my motorhome. When I checked in, I was informed I couldn't park on the parking lot. There was less than 15 vehicles on the entire lot. I had to park my motorhome in a gravel lot, that you couldn't even turn around in, and that didn’t have any lighting. I felt very unsafe! When I went to take a shower, there were hairs on a shelf on the side of the tub where it looked like someone shaved. In the bottom of the tub was long hair. I was told if I damaged the gravel parking lot I would be charged $250. They wanted copies of both mine and my husband's driver's licenses - I've never heard of needing both. Check in took too long and they have too many rules that come with charges if you break the rules. And if we asked a question, the answer was, 'that's above my pay grade'. I definitely won't be staying here again and wouldn't recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Anita

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Maggie

Liked: Cleanliness
Stayed 3 nights in Aug 2024

2/10 Terrible

Bryan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We paid extra to have late checkout at 1:00 p.m. when we checked in at 2:00 a.m. in the morning they said that they do not allow late checkouts. We had tried to ride our motorcycle as long as we could knowing that we wasn't going to be here at the motel until at least 2:00 a.m. so when we booked we asked for late checkout and it as far as we know was approved. All suda machines were out of soda when we ask where the pop machines were the clerk gentleman working at the front desk told us where they were but never informed us that they were empty so I used my card to buy because it would not take cash which he informed me of charge my card twice and there was nothing in it and had not been for at least a month. When we first got there they put us on the third floor at the very end we after riding the motorcycle all day and half the night there was no water pressure or hot water for at least 20 minutes after I went down and asked if we could get closer to the water or at least hot water inform me that it takes 20 to 30 minutes for the hot water to reach this area. When we walked into the room the air conditioner was set on 60° which didn't bother me at all but was a little chilly at first. Definitely no water pressure . We travel a lot and we definitely will take this place off the list. I recommend going a little further down the road to flatwoods always been treated great and rooms are very nice water pressure is good.
Stayed 1 night in Sep 2024

6/10 Okay

Marc

Disliked: Cleanliness, property conditions & facilities
Needs updating and upkeep. employees nice, ground nice, hotel needs work
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2024

8/10 Good

Bob

Travelled with family
Nice stop for the night. Had an issue that dealt with right away. Decent breakfast
Stayed 1 night in Aug 2024

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Loved that it was in the mountains.
Stayed 1 night in Aug 2024

6/10 Okay

Mike

Disliked: Cleanliness, property conditions & facilities
Some good some bad
Sorry to say this was not a very pleasurable experience. The room was dated, while not filthy, not very clean. The hallway had ceiling tile missing, damaged plaster on the walls. The bed was comfortable and the room quiet. The lock on the back entrance door was not operating. The breakfast was fine, and the Mexican Restaurant down the highway was excellent.
Stayed 1 night in Jul 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights. First room A/C was barely functional. Room change fixed that. Staff was excellent from the top down, friendly and helpful.
Stayed 1 night in Aug 2024

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never again stay at this hotel We were evacuated in the middle of the night due to CARBON MONIXIDE poisoning! No apology. No other accommodations provided. And no refund.
Stayed 1 night in May 2024

4/10 Poor

Nate

Travelled with pets, Travelled with partner
Toilets wouldnt flush, shower knobs keep spinning, not much of a complimentary breakfast.
Stayed 1 night in Jul 2024

8/10 Good

Tamme

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The shower was a bit wonky. The water went from very hot to burning hot. There was no medium hot.
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We LOVED our room! The bedroom separated from the lounging area. Very roomy throughout. Comfy beds and not hardly any noise bleed through from adjoining rooms. Staff was great from check in until check out. Always available and friendly. We didn’t experience any concerning problems during our stay and would book here again!
Stayed 3 nights in Jun 2024

10/10 Excellent

Art

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Cody

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was not hot water a good majority of the time. The tv kept cutting out, and there were cockroaches.
Stayed 3 nights in Jun 2024

2/10 Terrible

ashley j

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner didn't work had to park my trailer away from the hotel or I would be charged 100 to park there .
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Stayed 1 night in Jun 2024