I booked a 2-night stay with this hotel for my parents who are celebrating their 25th wedding anniversary. Their staffs and manager were very kind, courteous, caring, understanding, and considerable. My parents had a hassle-free going from the airport to the hotel. They gave my parents a complimentary transport service. What I appreciated most was when I asked them if they could help me give my parents a little surprise for their 25th wedding anniversary since I was not there in dumaguete and they accepted my request without any hesitation. My parents were really surprised with the room arrangement! It was indeed a successful celebration for my parents. Overall, if I could give them a 10-star rating, I would! because they are really very CONSIDERATE and COURTEOUS with their customer! plus, as said by my parents, the hotel so so neat, beautiful, the ambiance is so good and the location is great! I LOVE THIS HOTEL AND ITS STAFFS SO MUCH!