See all properties
Save

Hotel New Otani Osaka

5.0 star property

Photo gallery for Hotel New Otani Osaka

Concierge desk
Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room
11 restaurants, breakfast served, local and international cuisine
Indoor pool, open noon to 5:00 PM, lifeguards on site
In-room safe, desk, laptop workspace, blackout curtains

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym

Explore the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka-jō Hall
    ‪9 min walk‬
  • Osaka Castle
    ‪15 min walk‬
  • Dotonbori Glico Sign
    ‪6 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

  • City view
  • 24 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Family Suite for 4 People Non-Smoking

  • Park view
  • 70 sq m
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View

  • City view
  • 60 sq m
  • Sleeps 6
  • 4 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Non Smoking, Castle View

  • Park view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, Non Smoking, Castle View

  • Park view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View

  • City view
  • 40 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

In-room safe, desk, laptop workspace, blackout curtains

Family Room, Non Smoking (Family Studio Town view for 6 persons)

  • City view
  • 90 sq m
  • Sleeps 10
  • 6 Large Twin Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking

  • Park view
  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, Non Smoking, Town View

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View

  • Park view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Special Sale! Suite Room, Non Smoking

43-inch Smart TV with digital channels

Special Sale! Suite Room, Non Smoking

  • Park view
  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View

  • Park view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View

  • Park view
  • 40 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Economy Double Room, Non Smoking, Town View

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Economy Double Room, Smoking, Town View

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite for 3persons Selected at Check-in Non Smoking

  • Park view
  • 60 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View

  • Park view
  • 110 sq m
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View

  • City view
  • 40 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Run of The House, Smoking

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, Non Smoking, Town View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Single Room, Smoking, Town View

  • City view
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

  • Park view
  • 69 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Single Room, Non Smoking, Town View

  • City view
  • 20.0 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

In-room safe, desk, laptop workspace, blackout curtains

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • City view
  • 90 sq m
  • Sleeps 11
  • 7 Large Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

  • Park view
  • 40 sq m
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Family Suite for 5 People Non-Smoking

  • Park view
  • 70 sq m
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Run of The House, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Run of The House, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View

  • City view
  • 30 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

  • Park view
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View

  • Park view
  • 30 sq m
  • Sleeps 5
  • 3 Twin Beds

Similar properties

Executive lounge

The Royal Park Hotel Iconic Osaka Midosuji

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.7 out of 5, Exceptional, (1140)
The price is NZ$1,019
for 1 room
includes taxes & fees
4 May - 5 May
The Royal Park Hotel Iconic Osaka Midosuji

About the area

Osaka

With a stay at Hotel New Otani Osaka, you'll be centrally located in Osaka, a 9-minute walk from Osaka-jō Hall and 15 minutes by foot from Osaka Castle. .This luxury hotel is 3.4 mi (5.5 km) from Dotonbori Glico Sign and 4.2 mi (6.7 km) from Tsutenkaku Tower.

What's nearby

  • Osaka-jō Hall - 9 min walk - 0.8 km
  • Osaka Castle - 15 min walk - 1.3 km
  • Dotonbori Glico Sign - 6 min drive - 5.6 km
  • Tsutenkaku Tower - 7 min drive - 6.7 km
  • Umeda Sky Building - 7 min drive - 7.6 km

Getting around

  • Osakajo-koen Station - 3 min walk
  • Morinomiya Station - 13 min walk
  • Kansai Intl. Airport (KIX) - 57 min drive

Restaurants

  • ‪いずみホール - ‬2 min walk
  • ‪マクドナルド - ‬5 min walk
  • ‪PRONTO - ‬5 min walk
  • ‪サイゼリヤ - ‬5 min walk
  • ‪麺匠慶次 - ‬5 min walk

About this property

Hotel New Otani Osaka

Riverfront hotel with 11 restaurants and a full-service spa
Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 43-inch Smart televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 525 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including outdoor tennis courts, an indoor pool, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the hotel's 11 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. This hotel has 17 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a bus station shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
ALL DAY DINING SATSUKI - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
FRENCH CUISINE SAKURA - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Open select days.
Late night fare is available from room service (during limited hours).

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 1,200 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,945 for adults and JPY 2,875 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Handrails in stairways (88 centimetre high)
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4945 for adults and JPY 2875 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

Pool access available from noon to 5:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1817 out of 2425 reviews
Rating 8 - Good. 439 out of 2425 reviews
Rating 6 - Okay. 117 out of 2425 reviews
Rating 4 - Poor. 27 out of 2425 reviews
Rating 2 - Terrible. 25 out of 2425 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

WOONYOUNG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치와 전망 그리고 친절한 직원 등 너무 좋았습니다.
객실에서 바라본 오사카성의 야경!
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
With a view of Osaka Castle, this hotel was gorgeous and so convenient for everything we wanted to to do. If you’re looking to be a little away from the hustle and bustle, this place is perfect!
Stayed 1 night in Dec 2024

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and helpful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jim Jonathan, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind and helpful i highly recommend especially since we had the Osaka Castle view.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jee mee

Travelled with family
Liked: Amenities, property conditions & facilities
very kindle
Stayed 2 nights in Jan 2025

10/10 Excellent

Katherine, Ashgrove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay and the stay were truly excellent. The rooms are very comfortable and have every amenity that you could hope for. I didn’t like not been able to wear my own shoes in the gym, particularly to run on the treadmill. And it’s only free for 3 hours on the morning which I thought was odd but other than that, it’s a gorgeous hotel with amazing restaurants.
Stayed 4 nights in Jan 2025

10/10 Excellent

Pascuale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excelente service, a few minutes walking to train Station.
Stayed 1 night in Jan 2025

10/10 Excellent

THAO

Stayed 1 night in Dec 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice and helpful. I enjoyed their massage service. I will try other options offered next time.
Stayed 3 nights in Jan 2025

8/10 Good

kasey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for the town view room they advertised but I received tennis court and unknown empty lot view. When I raised the issue the front desk staff said they run out of that room. I felt I was fooled by their false advertisement. I’m not a first international traveler and hasn’t experienced not getting a room I paid for except this hotel. Other than that, overall experience is good. I believe they should do fair trading.
Stayed 3 nights in Dec 2024

8/10 Good

Winnie

Stayed 1 night in Dec 2024

8/10 Good

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services was fantastic and the room is very big. However the bed and pillows aren’t soft enough.
Stayed 4 nights in Dec 2024

8/10 Good

Hyunjeong

Stayed 3 nights in Dec 2024

10/10 Excellent

Viet My

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and hotel as always!
Stayed 5 nights in Dec 2024

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place, amazing food and real room service

Great place! I enjoyed the food so much. the hotel is next to Osaka-jo (Castle) and has wonderful staff and is beautifully maintained property. I am really glad we could stay at this location, i would recommend it highly
Stayed 1 night in Dec 2024

10/10 Excellent

Latrisse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

This hotel was the best one on the trip. Separate, large rooms and large bathroom. Great location, right across the bridge from Osaka-Jo park and its train station. The coolest view of Osaka Castle! Looks great at night too. Lots of lovely amenities and services included, would recommend getting your welcome drinks and breakfast drinks. As well as heading up to the bar for your free drink and wonderful view of the city. The staff were always friendly and helpful. The only downside was the lack of coin laundry within the building or nearby, however everything else was easily within reach.
Stayed 5 nights in Dec 2024

10/10 Excellent

Cheryl

Stayed 3 nights in Nov 2024

10/10 Excellent

Ashish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location - very hospitable staff - great breakfast options!
Stayed 2 nights in Dec 2024

4/10 Poor

Samer

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort

International in Osaka

I have two nights trip in Osaka for my business and I have stayed in this hotel because close by to all of the meetings. I was surprised I cannot enter the coffee in the lobby because I’m not Japanese it’s only for Japanese and when I ask for coffee they says to me go around the corner to 7-11 convenience I felt not comfortable and I feel some people there racist.
Stayed 2 nights in Nov 2024

10/10 Excellent

DAEWOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋은 호텔입니다^^

처음인 일본 여행의 첫 일본 호텔 뉴오타니 오사카 방이 그리 크지는 않았지만 깔끔하고 5성급 호텔로써 서비스 용품들은 부족하지 않았습니다. 조금 아쉬운 점이 있었다면 4박 하는 동안 청소를 한 번쯤은 해줄만도 한데 수건이나 물 비누 등 서비스 용품만 갈아주고 청소는 전혀 해 주지를 않더라고요. ^^;; 그 이외에는 모든 것이 다 만족합니다.
Stayed 4 nights in Dec 2024

10/10 Excellent

Izak

Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view of Osaka Castle from our room.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the castle and staff were excellent very friendly. Gorgeous Christmas decorations and lobby. Breakfast was also fabulous. Safe clean and lovely location near subway and JR rail Only fault is pool gym need to pay for, although we didn’t have time for that anyway as there was so much to do anyway and great running tracks near by Highly recommend and Thankyou to all the staff!
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place should not be this affordable. It was actually jaw dropping. My wife and I thought we arrived at the wrong place.
Stayed 1 night in Dec 2024