The nightly rate for this hotel is Resort level, but what you're getting is an average night at a Holiday Inn. There is "climate control" but not air conditioning--and that matters more and more in Europe in the summer. The pool is small and they charge extra for using a robe. When we checked in, we were not told about any of the services or opening times for amenities. Essentially we were not "welcomed," we took part in a (expensive) business transaction. Since I felt that I was paying for a Resort, I did expect friendly, more enthusiastic customer service, a robe included, and nicer changing rooms for the small pool. Edinburgh is an expensive city, especially in the summer, but my advice is to book way in advance for a better rate--and if you're going to pay this rate, make sure you're getting plenty of amenities.