I received an urgent message about a family emergency in the early morning of Sunday, September 22, which forced me to cut my trip short and return home. I was able to book a flight departing from Vienna the following day through Expedia. I contacted Expedia to request changing my hotel reservation from September 27 to September 23. I was asked if I was willing to pay an additional 47 euros, to which I agreed. However, I was later informed by the hotel that, according to their policy, it wasn't possible. As a result, I had to pay 175 euros to stay at the Adina Hotel.
Frankly, as a customer, I found this situation extremely frustrating. To make matters worse, on September 26, I received a formal email from the hotel welcoming me, which only added to my disappointment with their slow customer service. I would advise future Expedia customers considering booking this hotel in Vienna to take note of this experience.