I cannot believe this property has an excellent rating. This was the worst experience ever. Unfortunately, we needed to find a room last minute and made the mistake to pick La Cantera based on the great reviews.
To start with, the location is pretty bad. The hotel is up on a hill, surrounded by commercial warehouses. It’s only 6 blocks to downtown, but it’s not a nice walk and the hill is very steep. The description of the services stated a free shuttle to downtown. The shuttle is not free. It’s just 300 pesos, but still not free.
Our room was not on the main building. We had a view on a back alley with pretty ugly houses.
The room had a balcony, but there was no point going outside. Overall the hotel is worse than a Motel 6.
But the worst part of the stay was the staff, especially the woman managing the front desk. She was just plain rude. Everything we asked for, was met with a “NO”. She did absolutely nothing to improve the experience. Do yourself a favor and stay at la Posada Los Alamos, which we discovered by walking around downtown. It is lovely, just a block from main street downtown where all the great restaurants are, same price.