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Hotel & Spa El Castell de Ciutat

4.0 star property

Photo gallery for Hotel & Spa El Castell de Ciutat

Indoor pool, outdoor pool
Indoor pool, outdoor pool
Interior
Junior Suite, Mountain View
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Pet-friendly
  • Spa
  • Parking included

Explore the area

Map
Ctra. N 260 - Km 229, La Seu d'Urgell, Lleida, 25700
  • Torre Solsona
    ‪6 min walk‬
  • La Seu d'Urgell Cathedral
    ‪19 min walk‬
  • Diocesan Museum of Urgell
    ‪20 min walk‬
  • La Seu d'Urgell (LEU)
    ‪17 min drive‬

Room options

View all photos for Standard Double or Twin Room

Premium bedding, free minibar, in-room safe, individually decorated

Standard Double or Twin Room

  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite, Mountain View

Royal Suite, Mountain View

Royal Suite, Mountain View

  • 98 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite, Mountain View

Junior Suite, Mountain View

Junior Suite, Mountain View

  • 47 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room, Mountain View

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Double or Twin Room, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

Parador de la Seu d'Urgell

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (168)
The price is NZ$151
for 1 room
includes taxes & fees
20 Feb - 21 Feb
Parador de la Seu d'Urgell

About the area

La Seu d'Urgell

Located in La Seu d'Urgell, Hotel & Spa El Castell de Ciutat is on the riverwalk, within a 5-minute drive of Torre Solsona and La Seu d'Urgell Cathedral. .This golf hotel is 13.3 mi (21.5 km) from Pyrenees Andorra Shopping Centre and 14.1 mi (22.8 km) from Caldea Spa.

What's nearby

  • Torre Solsona - 6 min walk
  • La Seu d'Urgell Cathedral - 19 min walk
  • Diocesan Museum of Urgell - 20 min walk
  • Aravell Golf - 8 min drive
  • Naturlandia - 25 min drive

Getting around

  • La Seu d'Urgell (LEU) - 17 min drive

Restaurants

  • ‪Arbeletxe - ‬13 min walk
  • ‪Bar Nou - ‬12 min walk
  • ‪Hotel Andria - ‬15 min walk
  • ‪La Mina - ‬15 min walk
  • ‪El Suis - ‬15 min walk

About this property

Hotel & Spa El Castell de Ciutat

Riverwalk hotel with 2 restaurants and a full-service spa
Hotel & Spa El Castell de Ciutat offers 38 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Digital television is provided. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This La Seu d'Urgell hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, printers, and complimentary newspapers. Additionally, rooms include free minibar items and safes. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Hot springs and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

WELLNESS & SPA EL CASTELL has 4 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. There are 2 hot springs open between 9:00 AM and 8:00 PM.
Make yourself at home in one of the 38 individually decorated guestrooms, featuring iPod docking stations and free minibar items. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as hot springs, an outdoor pool, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy local cuisine at Restaurante Tapies, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 4 meeting rooms. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Restaurante Tapies - This fine-dining restaurant specializes in local cuisine and serves lunch and dinner.
Restaurante Katia - This bistro specializes in local cuisine. Open daily.
Room service (during limited hours) is available.

Languages

Catalan, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • On-site parking options include a carport and a garage

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 25 for adults and EUR 15 for children
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Restaurante Tapies
  • Restaurante Katia

Things to do

  • Archery
  • Designer shops
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Private picnics
  • Private winery tours
  • Sauna
  • A hot tub
  • Steam room
  • Wine-tasting room
  • Winery release events

Family friendly

  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 4

Outdoors

  • Garden
  • Nature reserve
  • Terrace

Spa

  • 2 hot springs
  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hot springs open from 9:00 AM to 8:00 PM
  • Hot springs water temperature (Celsius) - 32
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 110
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Fireplace in reception
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 24-inch TV
  • Digital channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Free minibar
  • Local meal delivery service

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Printer
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 50.0 per day
Cribs (infant beds) are available for EUR 25.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 15 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 25.0 per day
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Property Registration Number HL-000475

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Hot springs access available from 9:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Castell Ciutat
El Castell Ciutat
El Castell Ciutat Hotel
El Castell Ciutat Hotel La Seu d'Urgell
El Castell Ciutat La Seu d'Urgell
El Castell De Ciutat Hotel La Seu d`Urgell
El Castell De Ciutat Spain/Catalonia
& Castell Ciutat Seu D'urgell
Hotel Spa El Castell de Ciutat
El Castell de Ciutat Relais Chateaux
Hotel & Spa El Castell de Ciutat Hotel
Hotel & Spa El Castell de Ciutat La Seu d'Urgell
Hotel & Spa El Castell de Ciutat Hotel La Seu d'Urgell

Hotel & Spa El Castell de Ciutat Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 53 out of 79 reviews
Rating 8 - Good. 18 out of 79 reviews
Rating 6 - Okay. 4 out of 79 reviews
Rating 4 - Poor. 1 out of 79 reviews
Rating 2 - Terrible. 3 out of 79 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Enjoyed 2 nights. Positives: - Very friendly and helpful staff - Great location. The history of the hotel site is wonderful - The saunas were great - enjoyed the outside pool for a few hours. Great views from the pool deck - Room was a great size and nice view from the balcony. - Fantastic continental breakfast. Negatives: - Beds were far too firm for our liking. Of course, this is all in your personal preference but we had trouble getting comfortable. - The outdoor hot tubs were not “hot” during our stay and staff could not rectify the issue. Overall, this Would appear to be the best option in La Seu d’Urgell. Our understanding from the staff is that they have been open for about six months. There is some repairs to the roof ongoing, we heard nothing during our stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the hotel are beautiful, and so are the views of the Pyrenees from the rooms. But, the best part of my stay was interacting with the wonderful people who worked at the hotel. The women at the front desk were friendly, knowledgable and professional. And the 2 managers that I met were the same. They gave me recommendations on where to stop on my way back to Lisbon and also made the hotel reservation for me! The staff was quick to help and did it with a smile. It was an excellent 3 nights and I would not hesitate to return.
Stayed 3 nights in Aug 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Catalonia!
We stayed all over Catalonia and this was our favourite hotel by far. The views are simply breathtaking, the outside pool and jacuzzi are wonderful, the rooms are spacious and staff couldn’t do more to help us! The views alone make this hotel wonderful value! We left feeling fully relaxed and plan to come back!
Stayed 4 nights in Aug 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities
What a gem. The staff are excellent, the food is fantastic, the property full of pleasant surprises. Wish we could have stayed longer!
Stayed 1 night in Aug 2024

10/10 Excellent

gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't do enough to help
The owner couldn't do enough for us when we didn't want to leave the hotel for some food as the children were tired. They created some simple light food options for us to enjoy on the beautiful terrace. The pools were amazing, so clean and the views were spectacular.
Stayed 1 night in Aug 2024

6/10 Okay

zbigniew

Liked: Staff & service
Short stay
It Is very old hotel with no renovation The time stop 20 years at this hotel Location is very good The breakfast below average This hotel should be 2 stars not more
Stayed 2 nights in Jul 2024

10/10 Excellent

Miri

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed. The Hotels.com Gold team failed
We arrived at the hotel to find it was closed.Notice on the door saying closed until 15 Sept 2021. I rang the Hotels. com Gold Team expecting them to sort a credit for this booking and for them to find us another hotel in the vicinity. The person answering the phone couldn't help and said he'd put me through to their rebooking team. After 40 mins of listening to on hold music...the line disconnected. I began the process again. I explained to the person answering the phone that I just spent 40 mins waiting to speak to the rebooking team,they apologized and said they'd put me through straight away...40 mins later the phone disconnected. I tried again,this time I asked for the agent to cancel my booking and refund me so I could make other arrangements. The said they could cancel the booking but there would be no refund as the date for free cancellation had past! I repeated the hotel is closed and I shouldn't be charged for anything. I was told the only thing he could do was put me through to the rebooking team. And guess what the phone disconnected after 40 mins . Nearly 3 hours after arriving at a closed hotel . I gave up on the Hotels.com Gold Team and made my own arrangements. Once settled in an open hotel I tried to contact hotels.com again on their chat system. The system said it couldn't help and they'd put me through to someone who could. Three days later and after leaving my phone number I'm still waiting a response..perhaps this review will prompt a response!
Stayed 1 night in Jul 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high-end hoteol, not in a modern style; rather, an older, classic style. Wood, furniture, carpet in the room, turn-dwn service in the evening - that kind of thing. Lovely! The staff were friendly and helpful - overall lovely!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Kathryn, Brooklyn NY USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We started our trip to Spain at El Castell de Ciutat. After a beautiful drive through the countryside, after landing in BCN, we were greeted by gracious staff, at the gorgeous hotel. We were jet lagged, but the hotel staff helped us orient to our new location with helpful advice and wonderful service. We had lunch in the hotel's restaurant, and were NOT disappointed. Delicious! Over the next three days we enjoyed the views, the food, the pool, and the surrounding towns. When we moved on to our next hotel, we couldn't help but be disappointed by comparison to El Castell de Ciutat! HIGHLY RECOMMEND!
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel on beautiful grounds. Very friendly and helpful staff. Great restaurant and bar.
Stayed 2 nights in Jun 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay !
An absolutely beautiful hotel in a gorgeous position. Our only complaint was the uncomfortably hot bedroom. The staff were aware of the problem , and the manager personally apologised to every guest, what a lovely gesture ! We will definitely return.

2/10 Terrible

Needs renovatio, USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs renovation
The hotel is very old and needs badly a renovation. I would never come back, it was not what I was expecting. The staff at the reception were very kind. It's close to airport and there is nothing to do around that area of the city.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
My stay here was a delight. All the staff we met were, without exception excellent. The rooms are very traditional in style but due to the location, it works well. The view from our bedroom was stunning. The hotel has everything that you need and as its small, it feels quiet and relaxing. The food is very good quality and not overly priced. Little touches everyday in the room such as home made biscuits and a decanter of port on our arrival made it extra special. The spa is good and has all the services you would expect. Overall, an excellent hotel that I would highly recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with stunning view
Very relaxing, with good food in the restaurants, superb outdoor pool.

10/10 Excellent

Alfredo, USA, Honduras, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It has been my fourth time, and it was great. It needs a little of maintenance in the jacussi wood arounds as well as the main pool.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great stay. Pretty scenery.

10/10 Excellent

home in france, m

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely as Ever
My husband and I stayed at the hotel 20 years ago and have always wanted to return. The setting is spectacular and the staff & service Are super. Black ink risotto as delicious as remembered. Rooms are comfortable but could do with an update....