Holiday Inn Express Hotel & Suites Mount Airy by IHG Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 589 out of 881 reviews
10 - Excellent
589
Rating 8 - Good. 188 out of 881 reviews
8 - Good
188
Rating 6 - Okay. 55 out of 881 reviews
6 - Okay
55
Rating 4 - Poor. 28 out of 881 reviews
4 - Poor
28
Rating 2 - Terrible. 21 out of 881 reviews
2 - Terrible
21
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Nathaniel
Travelled with family
15 Nov 2024
Liked: Staff & service
We had to change rooms twice because of ladybug infestations around the windows in the first two rooms, and still wound up seeing a couple of ladybugs in the third. Elevator was very slow. Staff was friendly and very apologetic, though.
This hotel looks like they have never updated the rooms. I swear I remember this decor from the 80’s-90’s and the grime is still there too. The breakfast is still awesome! The staff is still great! The location well it’s Mayberry so can’t go wrong there can you. The bed was actually really comfortable and seemed to be new. The rest you need hazmat suits to sit on.
Walls seem very thin as guest in next room talked on the phone half the night. Plus, could hear him snoring after his phone call ended. I’ve stayed at this place a couple of times, but never again.
Staff was superb!!