Well, for starters we called the shuttle for 30 minuites to take us from the airport to the hotel. No answer. We were told by a local driver the shuttles were on strike. I had already called the hotel so it would have been nice if they informed us.
Next, I asked for a late check out so we could sleep in before flying internationally the next day.
At 8:15am while sound asleep someone is trying to open the door. Scares the cap out of us, and it’s housekeeping. I spoke to the manager asking why, and she said they must not have communicated to the staff. Unacceptable in this establishment.
I’ve stayed many times at this hotel over the years. It was unacceptable to have no shuttles running the service and no one working a second option. We all were scrambling for Ubers to the gates and staff acted very casual about this. Continuing to say, shuttles run every 15 min. After waiting 30, we took a temporary shuttle ride they provided where the driver said he’s working 60 + hours and we “just made it” before he is done for a break. A total disappointment.
I was told they will credit me 10,000 points for the inconvenience.
Oh, and no breakfast since they were on strike too. Would have loved to know this when we booked. Or at least when we checked in.