I booked 5 nights at the hotel , when we arrived to check in I was told that my booking was for one person, I told them that my booking was for me and my wife , he refused and asked me to pay 300 lira extra each night , I told him that if he cancel my booking and I can book on line , he told me that I need to contact the agency , I did sent 3 emails but no respond , my booking stated that hotels are the authority who can make changes, the officer neglected me for more than 3 hours waiting for respond from the agency, at the end of the day I had no option than to pay him extra money in order to get in, we stayed 5 days I had the worst place I don’t recommend this hotel