2/10 Terrible
Karen
4 Jan 2025
Disliked: Staff & service
I booked this hotel through orbitz about a month in advance. I arrived at the hotel 1 hour before check in and was told to come back because the room wasn’t clean yet. I asked the clerk to check my reservation to make sure everything looked fine. She said it looked great and to come back in an hour or 2. I came back 2 hours later and a different clerk with green hair was very rude and told me that he cancelled my reservation because they couldn’t run my card. They said there was no phone number to contact me. This all happened at 4:00pm. Never have I heard of a hotel giving away your room at 4:00pm because you haven’t checked in. Absolutely horrible customer service. He was completely rude had an obnoxious attitude towards me. He said we are sold out for the night and it is so obvious that they gave away my room at a higher price than what I booked it for a month before. Completely sketchy and unethical.
Karen
Stayed 1 night in Jan 2025