We arrived at Black 5 after a long and frustrating morning/afternoon of travel. We took the bus with our large suitcases, and got to the building around 1:15. We buzzed up to be let in, and was told that check-in was not until 2. We were then let up, but told by the housekeeper that we could leave our bags but had to leave immediately. We were all but pushed out the door! (It would have been nice to use the bathroom....) When we came back, a new person was at the front desk and was polite, but very direct: "You need to pay the city tax in cash, please and now." He was perfectly cordial, but didn't show us to our room or anything. For the rest of our stay, no one looked up at us as we entered and left Black 5, much less greeted us. It all felt very impersonal, which was exactly the opposite environment we'd want from a "B&B" (and to be clear, this was an old-school pensione, not a bed and breakfast). The breakfast, which was the whole reason we chose this place (in order to save money and also be able to get an earlier start to the day) was packaged croissants and cornflakes, with powdered coffee. Powdered coffee, in Italy?! The room itself was fine, and the bathroom was clean (although the shower nozzel seems to have been attached improperly, so it blasts water onto the floor when you're bathing). The one thing that was REALLY annoying was the trash and recylcing truck that seemed to come by at every single hour of the day and night, waking us up quite a bit.