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Hotel Universo

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Universo

Deluxe Room
Superior Double or Twin Room, View | Room amenity
Deluxe Room | Bathroom
Front of property - evening/night
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Piazza Santa Maria Novella, 20, Florence, FI, 50123
  • Historic Centre of Florence
    ‪1 min walk‬
  • Basilica of Santa Maria Novella
    ‪1 min walk‬
  • Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Florence (FLR-Peretola)
    ‪23 min drive‬

Room options

Superior Double or Twin Room, View

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Classic Double or Twin Room

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Classic Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

Triple Room

  • 23.0 sq m
  • Sleeps 3
  • 3 Twin Beds

Deluxe Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Room

c-hotels Ambasciatori

Free WiFi
Air conditioning
Breakfast available
Parking available
4.2 out of 5, Very good, (1001)
The price is NZ$192
for 1 room
includes taxes & fees
5 Feb - 6 Feb
c-hotels Ambasciatori

About the area

Florence

A stay at Hotel Universo places you in the heart of Florence, steps from Historic Centre of Florence and Piazza di Santa Maria Novella. .This hotel is 0.4 mi (0.6 km) from Cathedral of Santa Maria del Fiore and 0.4 mi (0.7 km) from Piazza del Duomo.

What's nearby

  • Historic Centre of Florence - 1 min walk
  • Piazza di Santa Maria Novella - 1 min walk
  • Cathedral of Santa Maria del Fiore - 7 min walk
  • Ponte Vecchio - 10 min walk
  • Uffizi Gallery - 12 min walk

Getting around

  • Unità Tram Stop - 1 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Florence Airport, Peretola (FLR) - 23 min drive

Restaurants

  • ‪Vyta - ‬2 min walk
  • ‪Shake Cafe - ‬1 min walk
  • ‪Banki Ramen - ‬1 min walk
  • ‪Fiddler's Elbow - ‬2 min walk
  • ‪Giglio Rosso - ‬2 min walk

About this property

Hotel Universo

Hotel with a 24-hour front desk, steps from Historic Centre of Florence
Hotel Universo offers 42 accommodations with minibars and slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bidets, and hair dryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 42 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Featured amenities include a computer station, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 48 per night)

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station

Accessibility

  • Lift

More

  • At least 80% of lighting from LEDs
  • Locally owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Bidet
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Slippers
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 4 2024 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 48 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT048017A1SHCBGE33

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Hotel Universo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 260 out of 811 reviews" "
Rating 8 - Good. 327 out of 811 reviews" "
Rating 6 - Okay. 148 out of 811 reviews" "
Rating 4 - Poor. 45 out of 811 reviews" "
Rating 2 - Terrible. 31 out of 811 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Travelled with family
Liked: Staff & service
Enjoyed the location and the convenience. A bit noisy and minimum extras such as soap and shampoo
Stayed 2 nights in Oct 2024

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Nothing like the pictures used on the advertised and most of our outlets didn't work for some reason.
Stayed 3 nights in Oct 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Florence is a beautiful city, but everything was really outdated, dirty, the beds felt like cardboard. The staff however was really kind. You hear every little sound from outside and through the halls. I do have to give them the shower was one of the best in all of Italy. The water pressure was great lol! If it’s a one day stay I say do it, but more then a day, I don’t know… rethink your plan maybe?
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and near the train station. Room 500 is a bit small. Not sure how it compares to other rooms.
Stayed 1 night in Oct 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good location. The windows did a good job at keeping the sound out.
Stayed 3 nights in Sep 2024

2/10 Terrible

Suraj

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noisy, faulty electrical outlets and uncomfortable mattress. Would not recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

RANIA

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Peter

Stayed 1 night in Sep 2024

4/10 Poor

Maureen

Travelled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff. Nice lobby, room mediocre. Too hot and could not adjust to A lower temperature. Bugs in room, Shower leaked all over stall and floor, shower water luke warm
Stayed 1 night in Oct 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

David, THE COLONY

Liked: Staff & service
Great location, near train station, easy to walk places. Very old property but worked for us.
Stayed 2 nights in Jun 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay here literally a half an hour before getting off the train and was greeted with great hospitality and an easy check-in! My room was quaint, colorful, clean, and perfect for my needs! I wanted something in the heart of the city that would allow me to walk around and enjoy everything that Florence has to offer. It was literally in the heart of the city, and a five minute walk from the train station, which made it super convenient. I highly recommend staying here at this lovely and hospitable hotel.
Stayed 1 night in Sep 2024

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Small but efficient room on the 5th floor looking out onto the piazza, perfect location r/t dining, shopping, and sight-seeing and very walkable to train station and tram stop from airport. We could hear music and activities from the restaurants and piazza below until late, but that was mostly pleasant. Staff was excellent. Not luxurious but we’d recommend!
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location within walking distance from the train station. The room was fantastic. Had the room with a view of the square. Only thing was that there was no continental breakfast. For the price it could be added.
Stayed 5 nights in Sep 2024

8/10 Good

Xavier

Liked: Cleanliness, staff & service
Everything was excellent, except: Nothing in the room (coffee, etc) Some things are falling apart and lack maintenance. Very complicated to get to by car and park. Parking garages will take your car to another location and may change the price overnight without notice. Get a quote in writing. Again staff was awesome, very helpful and polite and willing to go the extra mile.
Stayed 2 nights in Sep 2024

6/10 Okay

Carlos

Liked: Cleanliness
Not bad
Stayed 1 night in Sep 2024

4/10 Poor

Alyssa

Disliked: Cleanliness, property conditions & facilities
Very dirty. My room smelled of urine. Only redeeming quality is the location.
Stayed 1 night in Aug 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, cute room with everything I needed. Staff was very helpful and easy to work with.
Stayed 1 night in Sep 2024

6/10 Okay

Donnell

Travelled with partner
Liked: Cleanliness
Need to be more friendly, cleaner, and offer some coffee for heaven’s sake!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Sudheer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the wonderful view over the piazza
Stayed 1 night in Sep 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Cindy

Stayed 2 nights in Aug 2024

6/10 Okay

Jarred, Montreal

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
The hotel is well located. The personal is friendly
Stayed 1 night in Aug 2024

6/10 Okay

Rhiannon, Mill Park

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom stinks of cigarette smoke, air conditioner in poor condition, overall was just good for us as it was a 1 night stay so mostly out and about.
Stayed 1 night in Aug 2024