See all properties
Save

Grand Burstin Hotel Folkestone

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Burstin Hotel Folkestone

View from room
Indoor pool
Exterior
Premier Double Room with Sea View
Theatre show

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Gym
  • Bar
  • 24/7 front desk

Explore the area

Map
The Harbour, Folkestone, England, CT20 1TX
  • Folkestone Harbour
    1 min walk
  • Quarterhouse
    4 min walk
  • Folkestone Beach
    6 min walk
  • Manston (MSE-Kent Intl.)
    48 min drive

Room options

View all photos for Premier Twin Room With Sea View

Premier Twin Room With Sea View

Premier Twin Room With Sea View

  • 2 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Double Room with Sea View

Premier Double Room with Sea View

Premier Double Room with Sea View

  • 2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Desk, iron/ironing board

Standard Single Room

  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 2 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Restaurant

The Carlton Hotel

Parking included
Free WiFi
Restaurant
Breakfast available
2.8 out of 5, (1001)
The price is NZ$93
for 1 night
includes taxes & fees
17 Dec - 18 Dec
The Carlton Hotel

About the area

Folkestone

When you stay at Grand Burstin Hotel Folkestone in Folkestone, you'll be near the beach, within a 15-minute drive of Dover Western Docks Cruise Terminal and Port Lympne Wild Animal Park and Gardens. .This hotel is 9 mi (14.5 km) from Dover Castle and 10 mi (16 km) from Dover Eastern Docks Ferry Terminal.

What's nearby

  • Folkestone Harbour - 1 min walk - 0.1 km
  • Folkestone Beach - 6 min walk - 0.6 km
  • Leas Cliff Hall - 12 min walk - 1.1 km
  • Sandgate Beach - 17 min walk - 1.5 km
  • Dover Western Docks Cruise Terminal - 11 min drive - 12.6 km

Getting around

  • Folkestone Harbour Station - 7 min walk
  • Gatwick Airport (LGW) - 90 min drive

Restaurants

  • ‪Steep Street Coffee House - ‬4 min walk
  • ‪Harbour Fish Bar - ‬2 min walk
  • ‪Marleys - ‬4 min walk
  • ‪The British Lion - ‬6 min walk
  • ‪Folklore - ‬3 min walk

About this property

Grand Burstin Hotel Folkestone

Hotel in Folkestone with 2 restaurants and a nightclub
Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and complimentary toiletries. Televisions come with satellite channels. Bathrooms include shower/tub combinations. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 550 guestrooms. Satellite television is provided for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at Harbour Restaurant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 9:00 AM.
Harbour Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Victorian Restaurant - This restaurant serves breakfast, lunch, and dinner.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 5 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 7:00 AM–9:00 AM on weekends: GBP 12-15.00 for adults and GBP 6-10.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Harbour Restaurant
  • Victorian Restaurant

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Indoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Heating

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Self parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Grand Burstin Hotel Folkestone Reviews

Reviews

6.6
Rating 10 - Excellent. 295 out of 1195 reviews" "
Rating 8 - Good. 300 out of 1195 reviews" "
Rating 6 - Okay. 238 out of 1195 reviews" "
Rating 4 - Poor. 150 out of 1195 reviews" "
Rating 2 - Terrible. 212 out of 1195 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Travelled with group
The room was ok. However the drunk person kicking and banging on a door to another room and screaming was not desirable. It took the staff a very long time to deal with the problem. Ruined a lot of peoples sleep
Stayed 1 night in Aug 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Its really improved since a few years back
Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Stayed 1 night in Aug 2024

4/10 Poor

Nicola

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is dated and needs lots of improvement We’ve been a few times and decided to upgrade to premier double room hoping there was nicer modern rooms but the room was worst then some we’ve had The balcony was held up by scaffolding all rusty and not looking safe and concrete base full of bird poo. The furniture and decoration is poor standard and dated. The room looks like it needs a proper clean and painting Been to lot better accommodation and not paid these prices To top it off the car park was rammed and no where to park even though they charge u £5 a day when u check in Will not be returning to this hotel again even though in a good central location
Stayed 2 nights in Aug 2024

6/10 Okay

Wendy

Business traveller
Needs an update very unclear in places and the place looks more like a prison with locked doors into each wing it could be renamed? Very poor for the 20 th century
Stayed 4 nights in Aug 2024

10/10 Excellent

Gina

Liked: Amenities
Use the Burstin regularly for seaside stop. Fabulous weather and top location, the harbour looks even prettier when lit up at night.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was adequate for a short stay.
Stayed 2 nights in Aug 2024

2/10 Terrible

Monika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best is the location, however that's it! The staff are rude and blaming visitors for keeping access cards near phones, while it isn't true! Every day we had to go to reception to get cards changed as it didn't work. Funnily this happened after checkout times each day,though we had 10 days stay. Also the room had only one plug and when asked for extensions they asked me to buy it. I had to charge from coffee shops as we did not have more than one plug in the room. They are far from knowing what customer service means as no apology whatsoever. No name badge either so hard to even complain. Hotel full of dogs who constantly barking so you can forget the good night sleep. Water not going down from bath, window is so steamed up that can't even see outside. I would never book a hotel in Grand Burstin, needs serious improvement!
Stayed 4 nights in Aug 2024

2/10 Terrible

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities
The best is the location, however that's it! The staff are rude and blaming visitors for keeping access cards near phones, while it isn't true! Every day we had to go to reception to get cards changed as it didn't work. Funnily this happened after checkout times each day,though we had 10 days stay. Also the room had only one plug and when asked for extensions they asked me to buy it. I had to charge from coffee shops as we did not have more than one plug in the room. They are far from knowing what customer service means as no apology whatsoever. No name badge either so hard to even complain. Hotel full of dogs who constantly barking so you can forget the good night sleep. Water not going down from bath, window is so steamed up that can't even see outside. I would never book a hotel in Grand Burstin, needs serious improvement!
Stayed 3 nights in Aug 2024

4/10 Poor

Susan

Disliked: Property conditions & facilities
The hotel was budget but I found it very tired and worn. There was a constant group of foreign men hanging around outside all the time and as a woman alone I felt uncomfortable walking through them all when I returned to the hotel in the evening. I was told it is used for asylum seekers which didn’t surprise me. Not somewhere I will book again
Stayed 1 night in May 2024

2/10 Terrible

Monika

Stayed 1 night in Aug 2024

4/10 Poor

Claire

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and grubby hotel
A very tired and grubby hotel. Needs completely refurbishing
Stayed 1 night in Aug 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a brilliant stay at the hotel and look forward to visiting again. Staff were lovely and helpful. Thank you
Stayed 2 nights in Aug 2024

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel wasn't clean had to ask the receptionist to clean it again and also found dog hair on the bed
Stayed 4 nights in Aug 2024

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Value for money
Two motorcyclist stopped one night on the way back home from Austria to mid wales. The hotel looks a bit tired on the inside but was clean and acceptable and value for money
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice comfortable room, although we were given a family room, but feel it would’ve been a little small as a family room. The room was clean. The hotel is nice and central to local attractions and buses. Stayed a few times already and would stay again. Staff were friendly and helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

MD TAJMIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was good . The room was good with all the basic amenities and a wonderful sea front view . The only thing was the bed felt a bit to small for two people. I am hopeful the hotel authorities will look into it. Looking forward to coming back again 😇
Stayed 1 night in Aug 2024

4/10 Poor

Monika

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The best is the location, however that's it! The staff are rude and blaming visitors for keeping access cards near phones, while it isn't true! Every day we had to go to reception to get cards changed as it didn't work. Funnily this happened after checkout times each day,though we had 10 days stay. Also the room had only one plug and when asked for extensions they asked me to buy it. I had to charge from coffee shops as we did not have more than one plug in the room. They are far from knowing what customer service means as no apology whatsoever. No name badge either so hard to even complain. Hotel full of dogs who constantly barking so you can forget the good night sleep. Water not going down from bath, window is so steamed up that can't even see outside. I would never book a hotel in Grand Burstin, needs serious improvement!
Stayed 2 nights in Aug 2024

10/10 Excellent

tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Stayed 1 night in Aug 2024

2/10 Terrible

Hristo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor experience
Was not good. From check in to checkout we was surprised by conditions and hidden costs. Internet is paid. In the room you need to pay for every single device. Pool is extra pay. Beer on bar is flat . Cleaning only if requested 24h prior. Room was very noisy and wake up 4am. Only liked the view to the sea.
Stayed 6 nights in Jul 2024

2/10 Terrible

Julia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not great!
Very tired hotel. Bed was very uncomfortable. Our room was at the back and could hear an annoying noise all night plus emptying of the glass skips very early in the morning. The cold water tap couldn't be turned off so ran all night. Shower temperature was difficult to maintain.
Stayed 1 night in Aug 2024

4/10 Poor

Antony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Aug 2024