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The Carlton Hotel

3.0 star property

Photo gallery for The Carlton Hotel

Family Room (Deluxe)
Hallway
Staircase
Terrace/patio
Dinner served

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Lower Leas Coastal Park
    ‪1 min walk‬
  • Leas Cliff Hall
    ‪2 min walk‬
  • Leas Lift
    ‪8 min walk‬
  • Manston (MSE-Kent Intl.)
    ‪47 min drive‬

Room options

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

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Exterior

Grand Burstin Hotel Folkestone

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.3 out of 5, (1207)
The price is NZ$99
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Grand Burstin Hotel Folkestone

About the area

Folkestone

With a stay at The Carlton Hotel, you'll be centrally located in Folkestone, within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal. .This hotel is 9.2 mi (14.9 km) from Dover Castle and 9.5 mi (15.2 km) from White Cliffs of Dover.

What's nearby

  • Leas Cliff Hall - 2 min walk
  • Leas Lift - 8 min walk
  • Folkestone Harbour - 11 min walk
  • Sandgate Beach - 11 min walk
  • Folkestone Beach - 15 min walk

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪The Bouverie Tap - ‬4 min walk
  • ‪Papa's Fish & Chips - Sandgate Road - ‬3 min walk
  • ‪Butty's - ‬5 min walk
  • ‪Gourmet Kitchen - ‬4 min walk

About this property

The Carlton Hotel

Victorian hotel with a 24-hour front desk and a restaurant
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Folkestone hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Stay in one of 70 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Victorian hotel include a fireplace in the lobby, a picnic area, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of The Carlton Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:30 AM: GBP 5 for adults and GBP 5 for children
  • 1 restaurant
  • 1 bar

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms - 2

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 132 out of 1004 reviews
Rating 8 - Good. 203 out of 1004 reviews
Rating 6 - Okay. 259 out of 1004 reviews
Rating 4 - Poor. 167 out of 1004 reviews
Rating 2 - Terrible. 243 out of 1004 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Allan Derrick Siat, North Point

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was aware of the low ratings for this hotel, but realized that it was really that bad when we got there. If not for the cheap price, i wouldn't consider staying there again. I guess you get what you pay for. 😔
Stayed 6 nights in Nov 2024

8/10 Good

Ercan

Stayed 1 night in Oct 2024

6/10 Okay

Trevor

Liked: Staff & service
Stayed 6 nights in Nov 2024

6/10 Okay

Baldeep

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Renovation of the building is expected to make it more attractive to the customers.
Stayed 1 night in Nov 2024

6/10 Okay

Paula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Condition needs updating.
Stayed 1 night in Nov 2024

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No words to describe this!
There are no words to describe this hotel! Seriously considered sleeping in our car. Luckily we only stayed 4 hours just to shut our eyes before using the shuttle. Do not stay here! Toilet wouldn’t flush which was the least of our concerns.
Stayed 1 night in Nov 2024

8/10 Good

Joanne

Stayed 1 night in Aug 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful, nice and friendly staff. Paper thin walls and every time I've stayed the TV control has never worked other than that it's a good hotel.
Stayed 2 nights in Nov 2024

4/10 Poor

Paul

Stayed 2 nights in Nov 2024

10/10 Excellent

Constantin

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Faical

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

amber

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
First room we went into had a strong stench of cigarettes and the bed sheets were damp. Went to reception and they gave us 3 keys for different rooms to try out. Each had their own issues. Dusty and unkept rooms. Very outdated
Stayed 1 night in Nov 2024

6/10 Okay

Angus

Liked: Cleanliness, staff & service, room comfort
A bit jaded and dated. Clean and comfortable.
Stayed 1 night in Oct 2024

2/10 Terrible

Rahul

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Jess

Stayed 3 nights in Oct 2024

4/10 Poor

Marcel

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
No comment
Pas d eau chaude. Personnes pour le service au bar. À l'arrivée personnel sympathique
Stayed 2 nights in Oct 2024

2/10 Terrible

Kirsty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again, this hotel is shocking
The rooms were dusty, and the double base was broken on the left side at bottom. There was an 18th birthday party that went on until 3am, the fire alarm kept going off at this time as people were smoking in their rooms, there was a stench of canabis on the second floor corridor. Some guests never considered others after 12am and were noisy in there rooms. Upon early check out at 0530am the night receptionist was room, when trying to complain, he just said put the keys in the box, good bye
Stayed 1 night in Oct 2024

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 4 nights in Sep 2024

4/10 Poor

Denis

Liked: Room comfort
Disliked: Cleanliness, staff & service
Only if you can manage stairs...
Only booked here as website states is has a lift. My wife and I are disabled and were shocked when on arrival reception said 'no lift, but it's only one floor'. They offered to take our luggage up but for us having to negotiate stars over our 4 night stay was not very good at all. Oddly, there was a sign on the corridor directing you to a lift.... which was locked.
Stayed 4 nights in Oct 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minden nagyon tetszet es ajanlim mindenkinek
Stayed 1 night in Oct 2024

4/10 Poor

Bertram

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Nicola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful property do not book here
Stayed 1 night in Oct 2024

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like carrying my bags up two flights of stairs, with no lift.
Stayed 1 night in Oct 2024

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Folkestone break
The hotel is directly on the sea front with ample parking at the rear.very friendly as let me park in car park before check in .
Stayed 2 nights in Oct 2024