2/10 Terrible
Ella, Mcgregor
Travelled with family
16 Jan 2025
Disliked: Staff & service, amenities
The location is average. The AC and a noisy dehumidifier in the room ran all night. We stuffed a towel under the door to stop the fumes from the utility vehicles parked near our room which ran most of the night.
We forgot our bag of laundry. I called and was told they would call me back in 5 to 10 minutes. I called back after a half hour; they told me I could come back to get it. I explained I was boarding a plane shortly and asked if they could ship it to me-- they had my credit card on file for incidentals and I would approve this charge. Again was told they would call back in 5 to 10 minutes, again I had to call back in a half hour. They refused to help me and told me I would have to come back for the bag. I repeated I was catching a flight, I live across the country. Again refused to help me.
We had a great stay at another location. This one was awful. I won't use this chain ever again.
Ella
Stayed 1 night in Jan 2025