I went to spend some time in Van Buren, AR, near my son And I was only spending the weekend so I thought Motel 6 would be fine. I was wrong. It wasn’t a part of town. It was off of 540 and Alma Highway sketchy it not enough parking. Had a family emergency. The next day didn’t find out about it till after checkout time and they wouldn’t give me a refund so I got screwed out of that I asked for a non-smoking room and my bedspread was full of holes from a smoker, never use hotels.com again or Motel 6 again. I got attitude from the weekend crew because I had asked for a refund because I had a family emergency. No, you have to go through hotels. Actually she said you have to go through Expedia, which I didn’t use Expedia. She could’ve taken in consideration that I had an emergency. So if it’s a business trip, spend the extra money go to a nice hotel. Do not use this one because it is crap.