We were put on 1st floor, Saturday night people started shouting loud and then punches ensued just outside our window. This was at 3:00am. Then they brought it inside and continued cursing, fighting, shouting, more than several people involved. They were obviously homeless, drug addicted people that should have never been checked into a 8.2 rated hotel. We were fearful. Finally the police showed up and tried to stop it. They were still there when we were checking out in the morning. I spoke with Torrie and she said they were comping the room to everyone who was around this mess. I followed up with hotels as I booked with them so refund had to run through them. They verified the above night and I was assured a refund, but that’s it, it never happened. Never a response an email or a refund. I have given it time and they have all refused to respond hence this review of what happened this horrific night. I will never step foot in a Fairfield nor book through Hotels.com. Sad state of affairs when people do business like this.