2/10 Terrible
Kneikha
22 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked my stay with Expedia arrived on Friday evening (September 20th). Valet was excellent and very friendly and told me if I needed my car the next day ( Saturday, September 21) I would need to pick it up on sixth Street due to an event that was happening that Saturday (Saturday 21st). Check in was excellent room was nice and clean. Friday evening after returning back to my room, my key card would not work so I had to have the front desk reactivate my card that night was very nice quiet and Pleasant. Saturday morning cars were very loud and the streets were jampacked. Due to the car show and concert. The hotel became very loud. This went on all day Saturday. I called the front desk to expressed to them that I should have been made aware that the evening was going to be very loud. The young lady that answer the phone told me we sent emails out to all of our guest, letting them know. I told the young lady that I did not receive a email and felt like I should have been informed when I checked in Friday evening. The loud base and loud cars and loud music continued until 7:30 PM. I called several times to ask for bottled water and ice to be brought to my room. I never received bottled water never received ice. I can say an expensive lesson learned. Next time I’m in town I will make sure to say at a different location. A simple solution to the problem I had was to just let me know upon checking in that it would be very loud due to the car show and concert.
Kneikha
Stayed 2 nights in Sep 2024