We had arranged for a shuttle by the hotel from the airport to the hotel. There was no shuttle waiting for us, so we had to take a (more expensive) taxi. After check-in, we were given a small, badly lit, windowless, extremely hot room with only one electrical outlet (no possibility of charging cell phone, for example). When we protested we were given a larger room, which was better, but still windowless. But why were we not given a decent room right away, when it was obviously available?
On the day we were checking out, a fee for 2 bottles of water was added to our bill. We stated that we had not consumed the water, but the clerk called the manager, who also continued arguing with us and berating us. The amount of money involved was very small, but it was very demeaning to be treated like that by the hotel management. This is not the way a hotel should treat guests.