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Sofitel Auckland Viaduct Harbour

5.0 star property

Photo gallery for Sofitel Auckland Viaduct Harbour

View from room
Minibar, in-room safe, desk, laptop workspace
Exterior
Luxury Room, 1 King Bed, Marina View (Club Millesime access)
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Parking available

Explore the area

Map
21 Viaduct Harbour Avenue, Auckland, 1010
  • Sky Tower
    ‪11 min walk‬
  • SkyCity Casino
    ‪11 min walk‬
  • Auckland Ferry Terminal
    ‪14 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪28 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony

  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Luxury Room, 1 King Bed, Marina View (Club Millesime access) | View from room

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Club Millesime access)

Deluxe Suite, 1 King Bed (Club Millesime access) | View from room

Deluxe Suite, 1 King Bed (Club Millesime access)

  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Accessible)

Superior Room, 1 King Bed, Accessible (Accessible)

Superior Room, 1 King Bed, Accessible (Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Club Millesime access)

Junior Suite, 1 King Bed (Club Millesime access) | View from room

Junior Suite, 1 King Bed (Club Millesime access)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Suite, 1 King Bed (Port Suite) | View from room

Hilton Auckland

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1001)
The price is NZ$436
for 1 room
includes taxes & fees
8 Apr - 9 Apr
Hilton Auckland

About the area

Auckland

Located in Auckland (Auckland Central Business District), Sofitel Auckland Viaduct Harbour is within a 15-minute walk of Sky Tower and SkyCity Casino. .This luxury hotel is 0.6 mi (0.9 km) from Queen Street Shopping District and 0.6 mi (1 km) from Princes Wharf.

What's nearby

  • Sky Tower - 11 min walk - 0.9 km
  • SkyCity Casino - 11 min walk - 1.0 km
  • Queen Street Shopping District - 11 min walk - 1.0 km
  • Princes Wharf - 11 min walk - 1.0 km
  • Auckland Ferry Terminal - 14 min walk - 1.2 km

Getting around

  • Gaunt Street Tram Stop - 3 min walk
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬5 min walk

About this property

Sofitel Auckland Viaduct Harbour

Luxury hotel with a marina and a full-service spa
Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sofitel SP has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 88 guestrooms featuring refrigerators and minibars. Rooms have private balconies. Wired and wireless internet access is complimentary, and Smart televisions with digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at La Marée Restaurant, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Auckland? This hotel has facilities measuring 5380 square feet (500 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
La Marée Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
French Press Cafe - This café specializes in Regional cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sabrage Champagne Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Secured, covered valet parking on site (NZD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 52 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • French Press Cafe
  • La Marée Restaurant
  • Sabrage Champagne Bar

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5,380 square feet of conference space
  • Computer station

Outdoors

  • Marina
  • On the waterfront
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 52 per person
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Covered valet parking fee: NZD 52 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Sofitel Auckland Viaduct Harbour Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1000 reviews
Rating 8 - Good. 206 out of 1000 reviews
Rating 6 - Okay. 51 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marie

Do not hesitate!
Fabulous hotel with impeccable service. Would recommend to anyone!
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for quality, location, and staff
Great hotel, clean, luxurious, convenient location, and friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a lovely view. Our room was exceptional
Stayed 2 nights in Nov 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel with outstanding breakfast dinning.
Stayed 1 night in Nov 2024

10/10 Excellent

max, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property in the Auckland harbor
Stayed 3 nights in Nov 2024

2/10 Terrible

Petula

Disliked: Staff & service
No nighttime room service, very unhelpful and the hotel is old and tired looking. The cost for a night over inflated for what you get. This is a 3 star hotel at best
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area with many dining options within walking distance.
Stayed 7 nights in Oct 2024

4/10 Poor

CHERYL

Liked: Room comfort
Disliked: Staff & service
Incompetent staff no where to be seen and rude!
I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!
Stayed 1 night in Nov 2024

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Travelled with partner
Lovely accommodation. Will stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My only criticism is that there was some confusion about whether my booking package included breakfast or not. I got different information fron three clerks. Otherwise, all good.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ian

Liked: Staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Jaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

10/10 Excellent

Jan, Ridgeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property immensely, with its proximity to the city.
Stayed 1 night in Aug 2024

6/10 Okay

Kieran

Liked: Property conditions & facilities
The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.
Stayed 1 night in Aug 2024

10/10 Excellent

Risa

Stayed 1 night in Jul 2024

10/10 Excellent

Reece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entrance Beautiful for the price highly recommended for a get away for couple nights, had a great time
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
BE WARNED Is this the Marsden or the Sofitel???
Strangely there were very few other guests around, and after talking to a fellow guest, who happened to be using the spa, he advised me that the Marsden hotel is leased out and yet is under the same roof as the Sofitel. Interesting as when I arrived , the female greeter asked Marsden or Sofitel are you staying at. Didn’t think anything about it, until I became aware that the Marsden is a fraction of the cost yet the rooms are IDENTICAL. I believe the use of the pool and gym for Marsden guests would cost extra, which explains the lack of use of the indoor pool I guess. Speaking of which, it does have some infrastructure issues, like the panel of the starry lighting fixture totally exposed showing not stars on the ceiling but rather unattractive wiring and fluorescent lighting above the pool. Safety issue?? Despite this, hats off go to the concierge named Karim. His service is wasted at the hotel and should be at a more grander hotel. Despite enough Sofitel stays in the past around the world, stay at the Marsden for the same quality at a fraction of the cost
Stayed 5 nights in Jun 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
Unexpectedly amazing! The staff was so friendly and loved their breakfast! Simply Devine!!
Stayed 2 nights in Jun 2024