The hotel staff was great and ready to assist. The hotel however, is still living in the 70's. You need a physical key with a weight as a key ring. If you get a street side room, be prepared to hear, sirens, ambulances, people screaming, cars honking 24 hrs. a day, for however many days you are there. Its right next to the train station so there are many, many homeless begging and sleeping under covered areas. Rooms are small but functional.