8/10 Good
Michael
Travelled with partner
9 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights while celebrating my birthday.
Pros:
Great interior design. Lots of great gold and art deco/geometric touches all throughout the property. Nice high ceilings. Just about an 1.5hr drive from Sequioa and Kings Canyon Natl Parks.
Cons:
A confusing mishap was handled poorly by manager Jessica and a handful of the customer service staff. We were told by multiple staff members that a dining discount would apply to our dinner bill and Jessica was kind enough to explain that the staff advised me incorrectly. A better show of goodwill would’ve been to issue to discount anyway for our trouble.
The mattress was a bit hard for our comfort and the sheets while clean-smelling were stained with what may have been a previous coffee/wine spill. We didn’t make a big deal of it and was generally satisfied with the room’s function.
My status with Expedia allowed access to a complimentary room upgrade however this was not available at the time of check-in. The desk staff advised that we’d instead receive free self parking and free late checkout (12pm vs. 11am checkout). Free parking was already a feature I had access to via my Expedia status. This may have been a missed opportunity to go far and beyond expectations, perhaps by offering a dinner discount or some other show of value and goodwill. Similar properties may make note of the day of the birthday and leave a small treat in the room - for example.
All in all it was a great trip and we enjoyed it.
Michael
Stayed 3 nights in Nov 2024
