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Pestana Casino Park Ocean and SPA Hotel

5.0 star property

Photo gallery for Pestana Casino Park Ocean and SPA Hotel

Indoor pool, outdoor pool
Indoor pool, outdoor pool
Lobby
Casino
Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

Map
Rua Imperatriz D. Amélia, Funchal, 9004-513
  • Madeira Casino
    ‪2 min walk‬
  • CR7 Museum
    ‪10 min walk‬
  • Funchal Farmers Market
    ‪20 min walk‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪22 min drive‬

Room options

View all photos for Double or Twin Garden View

Minibar, in-room safe, blackout curtains, soundproofing

Double or Twin Garden View

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Garden View (Extra Bed)

Minibar, in-room safe, blackout curtains, soundproofing

Double or Twin Room, Garden View (Extra Bed)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room, Mountain View

Minibar, in-room safe, blackout curtains, soundproofing

Classic Double or Twin Room, Mountain View

  • Mountain view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 28 sq m
  • Sleeps 4
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 50 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Double or Twin Room, Partial Sea View (Side Sea View)

Double or Twin Room, Partial Sea View (Side Sea View)

Double or Twin Room, Partial Sea View (Side Sea View)

  • Partial sea view
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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Indoor pool, outdoor pool

Pestana Carlton Madeira Ocean Resort Hotel

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  • Hot tub
  • Spa
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4.4 out of 5, Excellent, (1001)
The price is NZ$547
for 1 room
includes taxes & fees
8 May - 9 May
Pestana Carlton Madeira Ocean Resort Hotel

About the area

Funchal

With a stay at Pestana Casino Park Ocean and SPA Hotel, you'll be centrally located in Funchal, within a 5-minute drive of Funchal Farmers Market and Santa Catarina Park. .This casino hotel is 0.2 mi (0.3 km) from Madeira Casino and 0.5 mi (0.8 km) from La Vie Shopping Center.

What's nearby

  • Madeira Casino - 2 min walk - 0.2 km
  • CR7 Museum - 10 min walk - 0.8 km
  • Funchal Marina - 11 min walk - 1.0 km
  • Town Square - 15 min walk - 1.3 km
  • Funchal Farmers Market - 20 min walk - 1.7 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 22 min drive

Restaurants

  • ‪Sete Mares Funchal - ‬9 min walk
  • ‪Galaxia Sky Bar - ‬4 min walk
  • ‪A Confeitaria - ‬2 min walk
  • ‪Casa Italia Pizzas & Pastas - ‬4 min walk
  • ‪Restaurante Casa Velha - ‬1 min walk

About this property

Pestana Casino Park Ocean and SPA Hotel

Luxury hotel with 3 restaurants connected to the convention center in Funchal
Pestana Casino Park Ocean and SPA Hotel offers 379 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

An outdoor tennis court, a marina, and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include massages and body treatments. The spa is equipped with a hot tub and Turkish bath/hammam.
Make yourself at home in one of the 379 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
Pamper yourself with a visit to the spa, which offers massages and body treatments. After enjoying recreational amenities such as a nightclub and a health club, a lucky night at the casino is the perfect end to the day. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Panoramico, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Panoramico - This buffet restaurant serves breakfast, lunch, and dinner.
Sunset - This brasserie serves lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (EUR 15 per day)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Panoramico
  • Sunset

Things to do

  • 200 slot machines
  • 6 gaming tables
  • Arcade/game room
  • Casino
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina

Full-service spa

  • Body treatments
  • Hot tub
  • Massage
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 3976

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Children under 12 years old are not allowed in the swimming pool or health club without adult supervision

Property is also known as

Casino Park Pestana
Hotel Pestana Casino
Hotel Pestana Casino Park
Pestana Casino
Pestana Casino Park
Pestana Casino Park Funchal
Pestana Casino Park Hotel & Casino
Pestana Casino Park Hotel & Casino Funchal
Pestana Park Casino
Pestana Park Casino Hotel
Pestana Casino Park Hotel Casino Funchal
Pestana Casino Park Hotel Casino
Pestana Casino Park Casino Funchal
Pestana Casino Park Casino
Pestana Hotel Park
Pestana Casino Park Ocean Spa
Pestana Casino Park Hotel Casino
Pestana Casino Park Ocean and SPA Hotel Hotel
Pestana Casino Park Ocean and SPA Hotel Funchal
Pestana Casino Park Ocean and SPA Hotel Hotel Funchal

Pestana Casino Park Ocean and SPA Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 1004 reviews
Rating 8 - Good. 371 out of 1004 reviews
Rating 6 - Okay. 124 out of 1004 reviews
Rating 4 - Poor. 34 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Philip

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful pool with a great view. Unfortunately that's where it ends. We stayed in this hotel twice, once before the cruise and once after. If my second booking was refundable then I wouldn't have gone back. Staff at the front desk are completely incompetent and not properly trained. The gym equipment has not been serviced in years. I complained about this on the first visit hoping that at least one of the cardio machines would work a week later, but nothing was done about it. What makes is worse is the staff seems annoyed when you bring this up. Loved Madeira but won't go back to this hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Antonio, Miami

Travelled with group
Liked: Staff & service
Disliked: Amenities
Location! - the Casino Park is without a doubt the best located hotel in Funchal - you get out and walk to all major sights. That comes with a curse - NOISE, LOUD INCESSANT NOISE ALL NIGHT LONG - which is not their fault but rather the municipality of Funchal, that somehow believes that absolutely insultingly and preposterously loud concerts of horrendously mediocre bands and music is what tourists that stay in 5 star hotels want.... in any case, the Casino Park - which 40 years ago was the Grand Dame of Funchal is clearly dated, not a 5 star hotel, at best a 4 star - needs renovations/dire improvements in a few areas: there are no coffee/ tea machines in the room, the breakfast buffett is a disgraceful display of bad, processed, garbage food, they have four coffee machines for 200 people: it takes 15-20 minutes in a line to get a cup of coffee for breakfast. There are 3 very small elevators for the entire hotel - so in a busy period, it is impossible to get one, prepare to go up and down 5 or 6 flights of stairs - which is not that bad after you ate that horrendous breakfast food... now let me mention some great things - the staff is awesome, truly concerned about the clients well being - the problem is that Grupo Pestana, who has bought all the largest hotels in Madeira, is not up to international standards, they are a cost cutting, accounting driven corporation from stingy owners who will replace 20 humans with one bad coffee machine in a heartbeat. SHAME ON PESTANA
Stayed 4 nights in Dec 2024

8/10 Good

ROMANS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Ian Michael, Wellingborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
6th visit to Madeira, 4th stay in the hotel. The rooms are comfortable and all have a balcony. Breakfast is outstanding and the evening bar is quite peaceful and fairly priced. Excellent
Stayed 7 nights in Nov 2024

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel and grounds are beautiful. The hotel is ocean front and close to everything you could need. Our room and the hotel were kept very clean. The main issue I had throughout my stay was with the staff at the front desk. Every time we needed to go to the front desk, including at check in, we were treated rudely. (*Except for one tall young man with dark hair, he was the exception. Always pleasant and happy to help) You felt as though you were annoying them and information, particularly regarding parking, was inconsistent and at times misleading. I have never been treated so poorly by hotel staff before. I would never stay there again.
Stayed 6 nights in Nov 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture and design
Stayed 5 nights in Nov 2024

8/10 Good

Oksana, Brooklyn

Stayed 3 nights in Oct 2024

8/10 Good

Marguili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need room renovation. Mold in shower
Stayed 1 night in Nov 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Enio

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
This hotel looks tired like the staff and the sad breakfast. Interior is still okay fortunately. Good location.
Stayed 2 nights in Oct 2024

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Safe for solo travellers.
Stayed 3 nights in Sep 2024

2/10 Terrible

paulette

Stayed 11 nights in Aug 2024

8/10 Good

NICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience here. Staff was very friendly and helpful for room change and parking. Had problem with parking ticket machine and they gave me free parking for the little inconvenience. Very central spot. I would definitely recommend and refer.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness
Very nice.
Stayed 7 nights in Aug 2024

8/10 Good

Grzegorz, North Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities
Old building ( almost classical) but require updating. Only first floor ( reception level) nice and fresh, but room level’s tired and very much used. Location is excellent staff very friendly and helpful.
Stayed 6 nights in Sep 2024

8/10 Good

Verified traveller

Stayed 7 nights in Aug 2024

8/10 Good

M-Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced dinner buffet. Disappointed with quality and selection of the food.
Stayed 4 nights in Jul 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, our 4th time staying there.
Stayed 8 nights in Jul 2024

8/10 Good

Marius

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

6/10 Okay

Benvinda

Liked: Staff & service
Disliked: Cleanliness
En general muy bien ubicado
Stayed 6 nights in Jul 2024

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Breakfast and pools were unbelievable. 2 Pools closed at 6 and rooms needed an update. Our air conditioning was a fan that hardly worked. Very quiet, stunning views of the city.
Stayed 6 nights in Jul 2024

8/10 Good

Faren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

6/10 Okay

Faustina

Disliked: Staff & service
This is definitely not a 5 star hotel. The lobby is nice and the breakfast options are good, but the bathroom has black mould all around the tap and sealant. What 5 star hotel doesn't have a coffee and tea tray in the rooms? I went down to the bar one evening to buy hot chocolate. The very rude barman glanced at me and carried on serving others who came after me. At first I thought it was a mistake, but when he did it twice, I just walked away because I didn't want to exchange words with such an ignorant person. The evening before I purchased a cup of tea at the bar. I had to wait a while for it and I specifically asked for oat milk, which I was told they had. They arrived with regular milk which made me sick. I will rate this hotel 3 stars and that is me being generous and their bar staff need serious training.
Stayed 2 nights in Jun 2024

10/10 Excellent

Marcel Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2024

8/10 Good

Ahmet

Stayed 4 nights in Jun 2024