The side doors, which are closest to the elevators, don't always unlock when the light turns green. Since i have ambulatory issues, the side doors were the best for me. I asked for a handicapped accessible room, which i got, but it still had a tub. Luckily, my husband was with me to help me in and out of the tub. The bed was too high so i had to stand on top of my suitcase to get onto the bed. The three staff members we dealt with were wonderful, smiling and eager to help.