6/10 Okay
Christine
Travelled with group
26 Oct 2024
Disliked: Staff & service
We are 2 couples who chose this beautiful castle hotel, equidistant between our homes, for 1 night to celebrate our ruby wedding anniversaries.
First impression was favourable, then we were led to our rooms. So disappointed with the basement location &
tired decor. Dungeon dining experience wasnt what we expected having seen different options on the hotel website just 2 nights before arriving. Food was tasty, but scant.
Breakfast was very disorganised. Cold plates for self service cooked food which had ran out & took a while to be replenished. No glasses for fruitjuice. Cafetiere of dreadful bitter decaf coffee & weak tea from a flask were served. Staff training/customer service requires addressing.
Christine
Stayed 1 night in Oct 2024