Maybe the good staff was on vacation. My stay was awful. No air conditioning. Staff shrugged their shoulders and said no engineers on duty overnight. I was on the first floor and had to try to sleep with the windows open, obviously not safe. Also, don’t stay on the first floor because the thin walls of this historic building mean you will hear every word spoken by people outside your window. They weren’t so “family friendly” during my stay. There were long dark hairs all over the bathroom. Yuck. Clerk at the front desk didn’t ask me how my stay was as I checked out, so I figure they really don’t care. The restaurant is the kicker. Apparently it has good food, if you can get served. I waited 35 minutes. 4 other parties came in after me, had their orders taken and had appetizers delivered. They were all clearly locals. I guess the message is that the hotel restaurant and bar are for locals and, ironically, not the hotel guests. Shoulder shrug from the staff. Again. I asked to open a case with Expedia. I don’t the hotel management gives a damn about much. It’s pretending to be a 4 star hotel with Gilchrist & Soames products. I liked that and all of the perfumes and sprays. If you’re sensitive to scents, stay away. Also, it’s not accessible as far as I could see. There a brick staircase with no visible ramp. I guess they also don’t want guests with any sort of mobility issues. Again, maybe I was there on a particularly bad week, but I can’t recommend this mess.