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Very beautiful hotel. About 2 miles from the Latin quarter but a nice walk along the water. Of note, parking was not included when booked through hotels.com. You have to pay 5 euro for parking for 1 night
We had booked a double room however we were given a room with three beds in it which looked like a dormitory. When we asked for the room type we booked, we were told there were no other rooms available. When we said we weren't happy with the reason being that the hotel "overbooked" the rooms the reception staff said they'd speak to a manager. When we went down to reception the other staff member said he could offer us a "worse" room with no air con or view which we replied saying we didnt need air con and the original room had no view anyway. Upshot is, we got moved to a much nicer room despite there being no alternative rooms available. Funny that. Not a great check in experience. 1 out of the 4 reception staff was polite and helpful, the other 3 shouldn't be working in customer facing jobs in my opinion. Room was a bit tired and old fashioned but the facilities were good.
Verified traveller
Stayed 2 nights in Sep 2024
6/10 Okay
Chris
Business traveller
1 Oct 2024
Liked: Staff & service
Good and Bad
Rooms are tired and this place needs a good overhaul and soon. The bar is excellent. The barman also excellent but hes leaving soon. Staff are stressed and are very much overworked but managed to just about keep drinks and food going out. 5* for the staff. Breakfast was very good. This is firmly on the tourist map and we shared the breakfast room with 120 Americans with coaches outside every morning and every evening. Needs 20% more staff and the revamp of the rooms.
We loved our stay at Salthill. Staff was very friendly and accommodating. Gym was excellent. Morning breakfast provided was delicious. We loved Galway and enjoyed staying a little bit away from the hustle and bustle. Thank you!
Margaret
Stayed 2 nights in Sep 2024
10/10 Excellent
Jeff
27 Sept 2024
Jeff
Stayed 1 night in Sep 2024
8/10 Good
Cynde
27 Sept 2024
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here many times in the past, and several aspects of the property continue to be excellent. All levels of human service, from the front desk to the restaurants and housekeeping, are excellent. The food in the bar is very good and the plates are generous - we ended up sharing meals because Free access to a very fine gym is also welcomed.
I love the facility from the swimming pool to the dining options to the great breakfast.It’s a great location and the staff is friendly and very helpful. I stay at this facility whenever I come to Galway.
Staff were very friendly, food was great but the only complaint I have is where kids running around and kicking the bedroom doors especially my elderly parents bedroom door where they actually damaged the door plus it happened a few times. When we complained felt it wasn’t taken seriously. Plus a resident on our floor followed the 4 boys after kicking the doors and told front desk staff and they weren’t very worried about it or concerned. He felt they didn’t care. Another resident had kids and came running out to a few of the residents (including myself) in the hallway not happy this happened. Major problem going for need to have cameras on each floor.