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Gatlinburg Town Square by Exploria Resorts

2.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gatlinburg Town Square by Exploria Resorts

Exterior
Indoor pool, seasonal outdoor pool
Interior entrance
Exterior
GTV Studio

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Hot tub
  • Laundry
  • Pool
  • Parking included

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Gatlinburg Space Needle
    ‪7 min walk‬
  • Traffic Light #8
    ‪7 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

GTS Accessible Studio

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

  • 85 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room

GTVH Standard Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

Free WiFi, bed sheets

GTS 2 Bedroom Premium

  • 85 sq m
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Free WiFi, bed sheets

GTS 2 Bedroom Deluxe

  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTS 1 bedroom Condo

Free WiFi, bed sheets

GTS 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Studio

GTS Studio

GTS Studio

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo

GTS 3 Bedroom Condo

  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

Free WiFi, bed sheets

GTV 1 Bedroom Condo

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV Studio

GTV Studio

GTV Studio

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About the area

Gatlinburg

With a stay at Gatlinburg Town Square by Exploria Resorts in Gatlinburg, you'll be a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park. .This eco-certified hotel is 0.4 mi (0.7 km) from SkyPark and 11 mi (17.8 km) from Dollywood.

What's nearby

  • Gatlinburg Convention Center - 5 min walk
  • Gatlinburg Space Needle - 7 min walk
  • SkyPark - 8 min walk
  • Ripley's Aquarium of the Smokies - 16 min walk
  • Anakeesta - 16 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬8 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk

About this property

Gatlinburg Town Square by Exploria Resorts

Eco-certified hotel with a fitness center and a seasonal outdoor pool
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 221 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones with free local calls, and housekeeping is provided on request.
Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and barbecue grills.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site

Things to do

  • Basketball
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • A hot tub

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Playground
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Microwave

More

  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from July 5 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 486 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 73 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Stayed 2 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay I’ve ever had in Gatlinburg!!!
Great room great location great staff and maintenance team !!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Celia, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Simply amazing
Stayed 2 nights in Oct 2024

10/10 Excellent

Kristie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 4 nights in Oct 2024

10/10 Excellent

Roxana

Liked: Cleanliness, amenities
Good
Stayed 2 nights in Oct 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, room comfort
Huge for the price but no jet tub
Great for the price. Thought I was getting a room and got an entire apartment. The jet tub didn’t work. The elevators are extremely slow; to the point. We thought they were broken at first. Also be aware that this property will try to rope you into a timeshare.
Stayed 2 nights in Oct 2024

10/10 Excellent

Krista

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 18 nights in Oct 2024

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful in swapping our room upon check-in. The room was clean and comfortable. The location is a 10 minute walk up from the main Parkway so is convenient for all area dining and shopping options.
Stayed 3 nights in Oct 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, room comfort
Stay haven.
It was an excellent stay. Room was awesome. Only issue was the fireplace doors were not attached to the fireplace
Stayed 5 nights in Oct 2024

10/10 Excellent

Zachery

Stayed 4 nights in Oct 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there with my family. I will be back if the price isn’t outrageous.
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great experience with plenty of room for us and the 3 kids.
Stayed 2 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The property was under some construction but everything was still very nice. The rooms are spacious and comfortable. Would stay there again
Stayed 3 nights in Oct 2024

6/10 Okay

Brent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

8/10 Good

lenora

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Oct 2024

2/10 Terrible

Deanna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service goes a long way, and sadly, they didn't have any. At check in, we had to wait 30 minutes past the time because they said the room wasn't ready...even though when they went to check it, it already was ready. And after check in, they try to sell you a time share at the hotel... We stayed for a week and asked after night 3 to get our room refreshed, and the lady in the morning said okay, no problem. We returned to the room 12 hours later, and it wasn't done. When we called the front desk, they said that they don't refresh the room during guest's stays. So we had to make up everything ourselves and go get more trash bags, shampoo, toilet paper, etc etc. I wouldn't ever stay here again without changes being made. And none of that even mentions that the rooms are very dated, not very clean, and the door latch on both the main door and the sliding door to the balcony were broken. The balcony door was held shut with a piece of wood.
Stayed 5 nights in Oct 2024

10/10 Excellent

Kristie

Business traveller, Travelled with family, Travelled with group
Stayed 2 nights in Oct 2024

4/10 Poor

Roslyn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We never received room service when requested. We were there 3 nights!
Stayed 3 nights in Oct 2024

2/10 Terrible

Hector

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went one night and a full day with a broken ac. When I called multiple times the employees were rude and condescending. I was told the ac would be repaired at noon. I called after 4 pm and was told the ac repair person wasn’t called. When I inquired why they said they wouldn’t known as they started their shift at 2 pm…
Stayed 7 nights in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within walking distance of town centre. Room was clean, comfortable and well equipped with parking close by. The bathroom was functional, but compact and there were no coffee cups or accessories which was disappointing. Otherwise however, it was very satisfactory and good value for money.
Stayed 2 nights in Oct 2024

8/10 Good

Aaron Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented a one bedroom condo and were pleased with the space. Parking was easy. It is very convenient to all the activities in Gatlinburg. If you wanted to walk to the strip, you can. It was a little dated but they are going through renovations. Overall, a very good experience.
Stayed 5 nights in Oct 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice personal
Stayed 4 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
The Bear was the best part of the stay!
Condo was fairly clean, but older. Hot water in the second bathroom was non-existent. Call front desk and they suggested giving it 20-25 mins before getting in the shower !😳 Master bathroom had hot water as long as you waited 5 mins before getting in. We stayed on 4th floor and the only elevator is on the whole other end of the complex so you had a LONG walk or climb 4 flights of stairs with all your luggage! We drove an extended cab pickup and we’re told we wouldn’t fit in the covered parking so we had were stuck in a small parking lot that barely had enough room to back around in. Not my favorite stay but it worked. We did get to see a bear in our parking lot the first night we arrived so that was a win!
Stayed 2 nights in Sep 2024