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Gatlinburg Town Square

2.5 star property

Photo gallery for Gatlinburg Town Square

Front of property
Ping pong
Free WiFi, bed sheets
GTV Studio | Living area
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪9 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for GTS Studio

Free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(41 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

8.8 out of 10
Excellent
(69 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(20 reviews)
  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area

GTV Studio

8.6 out of 10
Excellent
(29 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

8.0 out of 10
Very good
(77 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

Free WiFi, bed sheets

GTS Accessible Studio

7.6 out of 10
Good
(5 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.0 out of 10
Wonderful
(43 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

Free WiFi, bed sheets

GTS 3 Bedroom Condo

7.4 out of 10
Good
(3 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Gatlinburg

With a stay at Gatlinburg Town Square in Gatlinburg, you'll be in the entertainment district, a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park. .This family-friendly hotel is 0.4 mi (0.7 km) from Gatlinburg SkyPark and 0.8 mi (1.3 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Gatlinburg Space Needle - 8 min walk - 0.7 km
  • Gatlinburg SkyPark - 9 min walk - 0.8 km
  • Anakeesta - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 12 min walk - 1.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬8 min walk
  • ‪Puckers Sports Bar - ‬9 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬8 min walk

About this property

Gatlinburg Town Square

Gatlinburg Town Square offers 100 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 100 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones with free local calls, and housekeeping is provided on request.
Don't miss out on the many recreational opportunities, including an indoor pool, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 680 out of 1389 reviews
Rating 8 - Good. 358 out of 1389 reviews
Rating 6 - Okay. 175 out of 1389 reviews
Rating 4 - Poor. 100 out of 1389 reviews
Rating 2 - Terrible. 76 out of 1389 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness
Room was very clean didn’t use the pool or jacuzzi. Staff was friendly . Could do without the timeshare pitch j told them no from the get go but they proceeded through. Over all a good stay I would go again . Only a couple blocks walk to downtown out of the busyness .
Stayed 3 nights in Jan 2026

10/10 Excellent

Gary, Wyandotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 6 nights in Jan 2026

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The 3br/3ba condo was a 2br/2ba with an attached 1br/1ba hotel type room. There was plenty of room for our family (my wife and I + our oldest grandson, his wife and their baby). Overall, the condo was clean and had nice amenities like a fully equipped kitchen and a large deck with access from the living room and main bedroom. We were within about 4/10 of a mile of downtown so walkable but be prepared to walk uphill coming back. The reason for the 'good' rating vs anything higher: we didn't have hot water nor did the fireplace provide heat. The maintenance staff came to check the hot water and claimed there was a boiler down but they were going to reset it. They never came back and we never had hot water. The thought of moving everything after we had already unpacked was not enticing especially with an infant so we toughed it out. The fireplace was nice to look at but there was no heat. There was some peeling and bubbling of wallpaper in places but that's just looks. Our beds were comfortable. The Gatlinburg Town Square is an older property and needs some updating but not a bad place to stay if you have hot water. We only saw 1 set of elevators, so we had a long, winding walk to our room. The service staff was nice so that was a plus.
Stayed 5 nights in Jan 2026

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Only issue we had was the elevators smelt like paint. It was horrible. Smelt like they painted with a oil based paint. I will definitely be back here. Also they do not charge a 250 deposit. They just need a card on file for damages. Also they need to make it know that the parking garage is where you're supposed to park not park behind what would be the office. The office is actually down the street on the left. Thats where you check in. Other then that the room itsself was perfect
Stayed 2 nights in Jan 2026

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location was nice and the room was clean. They are in the middle of change of ownership and it is a bit confusing... They act like a timeshare and try to sell you future access to this and other places, which was of no interest to me but others might like. Since our room was away from the main hotel, we would have had to walk a couple blocks to get to it(or drive). It was too much of a hassle. Being able to walk to down town was great! Might like to see it when they get done.
Stayed 2 nights in Dec 2025

8/10 Good

Tony

Liked: Staff & service, amenities
the room had a few stains on the floor. The fireplace did not work. The staff were very friendly and helpful.
Stayed 3 nights in Jan 2026

8/10 Good

Ernesto

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The location and price makes this place a reasonable option. I'll stay again there
Stayed 3 nights in Dec 2025

10/10 Excellent

Chelsey

Stayed 2 nights in Dec 2025

8/10 Good

Tanya, LEESBURG

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean rm just needing updating., close enough to walk to everything
Stayed 4 nights in Dec 2025

6/10 Okay

Amanda, Georgetown

Stayed 3 nights in Dec 2025

6/10 Okay

Jason

Liked: Cleanliness, staff & service
The room was acceptable until went to shower and had no hot water.
Stayed 4 nights in Dec 2025

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2025

2/10 Terrible

Christine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The main hotel was two blocks away the (other) trash one was up the hill two blocks away from the pool, hot tub, said because I used Expedia this was all I could get if not booked threw the hotel themselves. Tub was so nasty I took another shower as soon as I got home
The real hotel is two blocks from the awful one. Got told I would have to pay even more if I wanted to move to nicer hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
The room was stunning. The staff was great.
Stayed 2 nights in Dec 2025

6/10 Okay

Helbert

Travelled with family
Disliked: Cleanliness
Great location.
Stayed 3 nights in Dec 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities
Courteous staff. Clean room. Check in took longer than expected and was at a different location.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness
The place overall was nice. They just got bought by a new agency and are working on updates. The staff was awesome and helpful, very kind. The room did need some updates from age but nothing that was unbearable. The elevators was quick, the view was beautiful, the refrigerator was ice cold, new dishwasher, new coffee pot, nice roomy balcony, clean rooms. The only things that was challenging was the underground parking garage is a tight fit for a large SUV and the walk down to town was not bad, but coming back was a little rough. It does have the option to wait and ride the trolly back up the hill, but sometimes that's tough when you are tired and ready to get back. Also, if you get the 3 bedroom 3 bath unit, the heating is a little messed up. It will be hot upstairs and in the master, but the room with two beds it gets freezing cold in there at night. We even put a box fan in the hall area to try and pull some heat in there and it was still cold. But I would definitely stay here again, nothing was unbearable and overall its a great place with friendly people!
Stayed 4 nights in Dec 2025

10/10 Excellent

Terez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 2 nights in Dec 2025

8/10 Good

Fernando

Stayed 4 nights in Dec 2025

2/10 Terrible

Mandie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay started with a very uncomfortable check-in experience. We were approached by a man who claimed to be a concierge but clearly was not. He told us the hotel had been taken over by a “new company” and that because we booked through Expedia, we missed a special promotion. After a long sales pitch and a staged attempt to “add” offers to our reservation, he claimed we were approved for a $100 gift card and a free future stay—but only if we attended a 90-minute presentation. Despite being told the presentation was optional, it was clearly a timeshare pitch. We declined. The stay itself was acceptable until the third night, when we discovered cockroaches in the kitchenette. After stepping on a large one, several more scattered under the cabinets when the lights were turned on. Shortly after that, all elevators stopped working, forcing us to walk multiple flights of stairs from the lowest level of the parking garage to our fourth-floor room. When we complained, we were told no refund would be given for the roaches or the broken elevators. We were also told we would be charged an additional $150 for not attending the “optional” presentation. The front desk stated she could issue a partial refund but refused to do so, and incorrectly claimed the hotel was clearly advertised as a timeshare, which it was not. I would not stay here again.
Stayed 6 nights in Dec 2025

4/10 Poor

Shawn

Travelled with partner
Disliked: Amenities, property conditions & facilities
I'll start off with the good. The location was great. We were walking distance to a lot of great activities. Now, the bad.... everything esle!! When i booked the room, i was under the impression that there would be a jacuzzi tub like pictured. The room looked much bigger in the photos. The kitchen was very tiny and didn't have an oven.the balcony faced a lot of power lines and another hotel. My dishwasher was leaking water all over the floor which i didn't even use. The ice machine is a restaurant style with no scoop. So guest are contaminating the ice when they use whatever they use to scoop out the ice. No housekeeping, they expect you to take your own trash out. The whole place is outdated and in need of renovations. I paid over $550 for 5 nights. I wish i would have stayed elsewhere. I will not recommend this place!!!
The leaky dishwasher
Water everywhere
Stayed 5 nights in Dec 2025

4/10 Poor

Melissa

Room , not clean , cold , not enough blankets, coffee pot
Stayed 4 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was beautiful. It was a nice room for the money.

6/10 Okay

Riley

Travelled with family
Liked: Cleanliness
Room was very good only two complaints were the room did not heat evenly and took forever to heat up when it got cold
Stayed 2 nights in Dec 2025