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Gatlinburg Town Square

2.5 star property

Photo gallery for Gatlinburg Town Square

Front of property
Ping pong
Terrace/patio
Microwave
Lake

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg Space Needle
    ‪8 min walk‬
  • Place, Gatlinburg SkyPark
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for GTS Studio

1 bedroom, free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(40 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

8.8 out of 10
Excellent
(65 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(18 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area

GTV Studio

8.6 out of 10
Excellent
(23 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

8.0 out of 10
Very good
(75 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

1 bedroom, free WiFi, bed sheets

GTS Accessible Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(36 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

1 bedroom, free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(1 review)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Gatlinburg

With a stay at Gatlinburg Town Square in Gatlinburg, you'll be in the entertainment district, a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park. .This family-friendly hotel is 0.3 mi (0.5 km) from Gatlinburg Space Needle and 0.4 mi (0.7 km) from Gatlinburg SkyPark.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Ober Gatlinburg Aerial Tramway - 6 min walk - 0.6 km
  • Gatlinburg Space Needle - 8 min walk - 0.7 km
  • Gatlinburg SkyPark - 9 min walk - 0.8 km
  • Ripley's Aquarium of the Smokies - 12 min walk - 1.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬8 min walk
  • ‪Mellow Mushroom - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬8 min walk
  • ‪Crockett's Breakfast Camp - ‬12 min walk

About this property

Gatlinburg Town Square

Family-friendly hotel with a fitness center and a seasonal outdoor pool
Gatlinburg Town Square offers 100 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 100 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones with free local calls, and housekeeping is provided on request.
Don't miss out on the many recreational opportunities, including an indoor pool, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 632 out of 1261 reviews
Rating 8 - Good. 328 out of 1261 reviews
Rating 6 - Okay. 144 out of 1261 reviews
Rating 4 - Poor. 83 out of 1261 reviews
Rating 2 - Terrible. 74 out of 1261 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, gave many fun suggestions for what can be done during the trip
Stayed 5 nights in Aug 2025

4/10 Poor

Marie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We was here for 4 days. The elevator wasnt cleaned one time. The vending machine was broken. We didnt get the room we reserved. The room was clean but out dated. My fiance is 6"4 we originally had reservations for a studio with a queen bed. We had a full size bed. Didnt get much sleep. I would go back here if they updated the rooms and cleand a but more. Our room also had a broken drawer. But the prices were cheap so we delt with it.
Stayed 3 nights in Aug 2025

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Town Square is a nice, comfortable place. Always clean. The staff are always friendly and helpful.
Stayed 3 nights in Aug 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are only two outdoor grills and one was behind our hotel room. A loud and obnoxious guest used that grill while on the phone (speaker mind you) around 11pm until midnight cooking. Otherwise great stay and hope the new owners can continue the services but maybe move the grills or add more somewhere else?
Stayed 2 nights in Aug 2025

10/10 Excellent

Brittani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was PERFECT!
Stayed 3 nights in Aug 2025

8/10 Good

Veranique

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
My jets in tub were very dirty
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for a great stay

The staff informed us they had just purchased the property. They asked us to report any issues. The property was very nice. Great location. The property does need to be updated, but they already have that planned. Overall I would definitely book again tomorrow.
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, spacious rooms, clean, and well stocked. Parking can get tight whe
Stayed 4 nights in Aug 2025

10/10 Excellent

Sue M.

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Brittany

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

It was okay

Th room was really ran down but the bed was comfortable. The shower did not drain right. It was clean except the stains on the carpet. We stayed in the upper part of hotel, so we didn’t get to enjoy the amenities. We stayed out of the hotel most of the time. It was convenient to the main strip and we were able to take a trolley to get back up the hill to the hotel most of the time. The customer service was wonderful and the hotel is under new ownership and management so I’m sure they will fix it up to be a very nice place.
Stayed 3 nights in Aug 2025

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed everything about the property
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason, Conover

Travelled with family
Liked: Amenities, property conditions & facilities
Absolutely the only complaint I have is the dryer takes a long time to dry even a small load. Room was very clean, no odor. No complaints towards the facility at all. Other guest is an issue. Parking deck is big and could easily accommodate every guest if some would not take up 2 and even 3 car spaces. Would def recommend this facility
Stayed 3 nights in Aug 2025

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness
I won’t lie when I say I was a little skeptical about proceeding with our stay only after reading google reviews. Expedia reviews were good/average and typical for hotel recommendations but google was terrifying. We still followed through given it was already too late for a refund, however, I was prepared to make changes upon arrival if necessary. Here’s what I’ll say: Check in: Overall easy and convenient, even if later in the evening. There was two ladies that checked us in and one of them continuously stared but whatever, it is what it is. The check in desk is at a completely different location than where we actually stayed, it was literally less than half a mile so it wasn’t a big deal. Finding the room: The parking garage is a challenge. It’s tight, and not convenient for large vehicles. I tried my hardest to park as close as I could to the actual rock walls in the garage to avoid getting my doors hit and scratched by other vehicles. The location: Very convenient. I walked 9 minutes to the strip from the actual hotel so that was really nice. The room: It could have been a tad bit cleaner but we all have our specific preferences on how clean we like things. We booked a king suite with a balcony and a jetted tub. The jetted tub was nice and had knobs to control how strong or how light you wanted the jets. The water was always hot and the water pressure was actually not bad. We had a thermostat in our unit and could conveniently change the setting. Overall 8/10
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 4 nights in Aug 2025

10/10 Excellent

Jenny, wickliffe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved walking out of the front door and seeing the beautiful mountains! I think adding a back door to all the units with their own private balcony would be amazing!
Stayed 4 nights in Aug 2025

10/10 Excellent

Breanna

Liked: Property conditions & facilities
Rooms were spacious & nice. Comfortable beds. Elevator button for the 3rd floor doesn’t work which sucked.
Stayed 4 nights in Aug 2025

8/10 Good

Elizabeth, Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and beautiful room! Looking forward to booking again!
Stayed 2 nights in Aug 2025

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good the only problem was the entrance to the parking garage was to narrow
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great place to stay. Our stay was comfortable and quiet being that it is not directly on the square. I would recommend to anybody who is looking for a great place to stay. The only downside is they will try to get you to attend a timeshare meeting. But just say no and go on.
Stayed 4 nights in Aug 2025

4/10 Poor

Mukesh Kumar, Haslett

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The office is located in a different place.
Stayed 1 night in Aug 2025

8/10 Good

Yuarki

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025