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Gatlinburg Town Square by Exploria Resorts

2.5 star property

Photo gallery for Gatlinburg Town Square by Exploria Resorts

Relax by the resort's outdoor pool, surrounded by lush greenery and a soothing waterfall.
Welcome to our lobby, featuring a reception desk with a glass top, comfortable seating, and a beautiful potted plant.
Stroll through the serene gardens, lined with a wooden fence and benches, to the hotel's stone building.
Relax in this inviting space with a large bed, bedside table, and sofa, surrounded by large windows and a stylish table.
Enjoy a view of the city from this balcony with a table and chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Hot tub
  • Laundry
  • Pool
  • Air conditioning

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪14 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for GTS Accessible Studio

GTS Accessible Studio

GTS Accessible Studio

9.4 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Terrace/patio

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(6 reviews)
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

8.0 out of 10
Very good
(67 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

1 bedroom, free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

1 bedroom, free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

1 bedroom, free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

9.4 out of 10
Exceptional
(6 reviews)
  • 68 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room

GTVH Standard Queen Room

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

1 bedroom, free WiFi, bed sheets

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(35 reviews)
  • 85 sq m
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

1 bedroom, free WiFi, bed sheets

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(17 reviews)
  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTS 1 bedroom Condo

Terrace/patio

GTS 1 bedroom Condo

9.2 out of 10
Wonderful
(48 reviews)
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Studio

GTS Studio

GTS Studio

8.8 out of 10
Excellent
(29 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(1 review)
  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

1 bedroom, free WiFi, bed sheets

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV Studio

GTV Studio

GTV Studio

8.4 out of 10
Very good
(17 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About the area

Gatlinburg

With a stay at Gatlinburg Town Square by Exploria Resorts in Gatlinburg, you'll be a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park. .This hotel is 0.3 mi (0.5 km) from Gatlinburg Space Needle and 0.4 mi (0.7 km) from SkyPark.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Gatlinburg Space Needle - 8 min walk - 0.7 km
  • SkyPark - 9 min walk - 0.8 km
  • Anakeesta - 14 min walk - 1.2 km
  • Ripley's Aquarium of the Smokies - 14 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬8 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk
  • ‪Mellow Mushroom - ‬8 min walk

About this property

Gatlinburg Town Square by Exploria Resorts

Hotel with free parking, a short walk to Gatlinburg Space Needle
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 221 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones with free local calls, and housekeeping is provided on request.
Don't miss out on the many recreational opportunities, including an indoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and barbecue grills.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 527 out of 1042 reviews
Rating 8 - Good. 263 out of 1042 reviews
Rating 6 - Okay. 120 out of 1042 reviews
Rating 4 - Poor. 65 out of 1042 reviews
Rating 2 - Terrible. 67 out of 1042 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zining

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very quiet and clean room. We had great quality sleep there. There are indoor and outdoor pools. Laundry facilities are also available. Helpful staff when we have requests. Cons: check-in process was not smooth. The check-in location isn’t the same as the GPS location. We went to the wrong place and saw a lot of other guests did the same. In addition to providing the check-in location address, it would be better if the instructions added a reminder that the check-in location is different than GPS location. Otherwise many of us would assume they were the same. Also, it would be more convenient if there were more obvious signs of garage entrance. We saw lots of cars driving into the oversized parking lot which needs a permit.
Stayed 2 nights in Apr 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice, excellent price
Stayed 2 nights in Apr 2025

6/10 Okay

Tony

Liked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not nearly as pretty as the pictures make it look. Our room had problems, the a/c leaked during the day. The heating didn’t work well in the evening.
Stayed 5 nights in Apr 2025

10/10 Excellent

Shawna

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, it was nice and convenient walking distance to the convention center and a pleasant stay. We plan to stay here again!
Stayed 4 nights in Apr 2025

10/10 Excellent

Triston

Stayed 2 nights in Mar 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Katherine, Laporte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I had a great time. The room was spacious and very clean. The pool was freezing but we didn’t care. The hot tub was nice after walking around all day. We come about once a year and I’ll most likely stay here next time.
Stayed 3 nights in Mar 2025

8/10 Good

Elizabeth

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
We scheduled to stay at one property and they moved us when we got there to the other property without the pool with no warning or discount. Some hotel staff very helpful. Others not. Property is old and not updated.
Stayed 4 nights in Apr 2025

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right by lots of cool places to eat and shop. Trolley stop very close by, can walk to it. Jacuzzi bathtub is awesome, as is the private balcony. Only complaints we had were minor things: shorted out light switches, missing light bulbs, tv remote didn't control the tv. However, the one single thing that would make me reconsider staying here again: the elevators. Extremely slow and seem to have a mind of their own when it comes to going up or down. Never seen an elevator behave the way this one did. Overall, great place! Some minor repairs and adjustments would make this a no-brainer for all of our visits to Gatlinburg! Also, if you stay, go to the Log Cabin Pancake House across the street!
Stayed 2 nights in Apr 2025

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it there..
Stayed 2 nights in Apr 2025

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice stay. Spacious two bedroom suite. There was some construction around the premises that I wasn’t aware of but it was ok. We enjoyed our stay and so did the kids!
Stayed 3 nights in Apr 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I highly recommend

I will always stay here, very convenient to all the shops and excellent restaurants
Stayed 2 nights in Mar 2025

10/10 Excellent

Zaydee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+

Stay at condo was A+ spectacular!! I Will definitely recommend to friends and family.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Nice place
Stayed 2 nights in Mar 2025

10/10 Excellent

Barbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious! Nice parking lot. Loved the balcony space!
Stayed 2 nights in Mar 2025

10/10 Excellent

Daraka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Augustus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property
Stayed 4 nights in Mar 2025

10/10 Excellent

Jeri

We really enjoyed it. Grandsons wanted to liv3 there
Stayed 3 nights in Mar 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Phone didnt work in room. Gaps around air unit to outside, think ants were getting in. Heat/air unit in bedroom had previously been burned, not working at first. Maintenance came & fixed. Patio needed bushes trimmed up
Stayed 3 nights in Mar 2025

8/10 Good

Buford

Liked: Cleanliness
.
Stayed 3 nights in Mar 2025

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint is the parking. The underground parking lot is extremely hard to park a full size SUV in, especially when other vehicles park in the middle spot of the 3 spots there. We had to park up the street at the main location where the overflow parking was and walk back to our condo. Other than that, I was pleased.
Stayed 4 nights in Mar 2025

4/10 Poor

Marcin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great Location, But Desperately Need Renovation

The unit had several positives, including its close proximity to the city, a fully equipped kitchen, and a nice view. The two bathrooms and ample sleeping space made it convenient for our stay. The balcony with seating was a nice touch, and the ability to self-restock supplies as needed was a plus. However, the overall condition of the unit was disappointing. It was very old and rundown, long overdue for a refresh. Dust had built up on fixtures and furniture, the wallpaper was peeling and dirty, and there was visible water damage on the walls. The showers drained slowly, the grout was filthy and blackened, and the mattresses were heavily worn, sinking in the middle. The living room furniture was also in poor condition. The exterior of the building was similarly neglected. Sidewalk tiles were uneven and hazardous, and the once-pretty fountain pictured online had turned into a dumping ground for garbage bags. The balcony and walkways were in desperate need of a power wash. Overall, while the location and amenities were convenient, the lack of upkeep significantly impacted the experience. A thorough renovation and better maintenance would make this a much better place to stay.
Stayed 6 nights in Mar 2025