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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
1 bedroom, minibar, in-room safe, desk
Exterior
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪3 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Anakeesta
    ‪15 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

  • Pool
  • Hot tub
  • Pet-friendly
  • Kids pool
4.4 out of 5, Excellent, (1665)
The price is NZ$240
for 1 room
includes taxes & fees
1 May - 2 May
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

About the area

Gatlinburg

With a stay at Holiday Inn Express Gatlinburg Downtown by IHG in Gatlinburg, you'll be in a shopping district, a 3-minute walk from Gatlinburg Convention Center and 14 minutes by foot from Great Smoky Mountains National Park. .This hotel is 0.7 mi (1.2 km) from Ripley's Aquarium of the Smokies and 0.3 mi (0.4 km) from Gatlinburg Space Needle.

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.3 km
  • Gatlinburg Space Needle - 5 min walk - 0.5 km
  • SkyPark - 7 min walk - 0.6 km
  • Ripley's Aquarium of the Smokies - 14 min walk - 1.2 km
  • Anakeesta - 15 min walk - 1.3 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬6 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬7 min walk
  • ‪Smith & Son Corner Kitchen - ‬5 min walk

About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Hotel with free breakfast, a short walk to Gatlinburg Space Needle
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 113 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include an arcade/game room, gift shops/newsstands, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Gatlinburg Downtown by IHG. A complimentary breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary breakfast is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Pool access available from 10:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1007 reviews
Rating 8 - Good. 198 out of 1007 reviews
Rating 6 - Okay. 46 out of 1007 reviews
Rating 4 - Poor. 19 out of 1007 reviews
Rating 2 - Terrible. 28 out of 1007 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!!
Stayed 2 nights in Jan 2025

8/10 Good

Erika

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Kinda stinks that we booked this place solely for the water park and the website didn't state that it wasn't running (I checked the actual web site before booking). The cleaning people only halfway did their job in our room. Breakfast was fine if you're not picky. It is in a convenient location to walk to the strip and a trolly stops right outside the hotel. I upped my review to 4 stars because they did end up refunding the entire amount due to the water park issue.
Stayed 4 nights in Jan 2025

10/10 Excellent

qing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean sheet,s and bed sheets, easy wifi, helpful front desk guts, great breakfast, good price
Stayed 1 night in Jan 2025

8/10 Good

Cheyene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Hotel was clean. Housekeeping people were kind. Front desk not so much. Was loud at night. Hard to sleep. Breakfast buffet was great. Get there early. Indoor pool was worth staying. Huge hit w kiddos.
Stayed 3 nights in Jan 2025

10/10 Excellent

Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and the staff is so nice. The breakfast was great for a hotel and we loved having coffee and tea available all day as well as 2 game rooms!
Stayed 2 nights in Jan 2025

8/10 Good

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The views and how it was all walking distance to town. The staff was nice and friendly
Stayed 2 nights in Jan 2025

4/10 Poor

Jennifer

Travelled with family
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Mariana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there are amazing. Breakfast is the best indoor pool playground was perfect for the kiddos
Stayed 3 nights in Dec 2024

2/10 Terrible

Andrew

Stayed 5 nights in Jan 2025

10/10 Excellent

Mariana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there is amazing they are on top of everything
Stayed 1 night in Dec 2024

10/10 Excellent

Bobbi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here every year when we come to Gatlinburg because it is walking distance to all the shops and restaurants. My kids love staying here because of the indoor water park. The breakfast staff is very friendly. The rooms have been well kept. There were a couple of issues. The indoor waterpark is supposed to be heated but the last three years that we have come here it is ice cold. They claimed they fixed the heater but it did not feel like it. It did seem like the water was a little bit warmer this last time but still cold. We booked through Expedia and were charged an additional fee per day by the hotel because it was not factored into the price on Expedia. The hotel assured me they got with Expedia so it should be included now when booking this hotel. They said the hotel went into new ownership and they forgot to make the fee included. All and all we love staying here.
Stayed 4 nights in Dec 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the indoor water park and pool. Breakfast was great. Everything was clean and safe. Convenient parking to walk downtown. Great for families!
Stayed 3 nights in Jan 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
AWESOME HOTEL STAY WITH KIDDOS
Stayed 2 nights in Jan 2025

10/10 Excellent

gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it. Would stay again

Great stay. Clean. Comfortable. Quiet. Awesome location. Easy walk to downtown. Wonderful breakfast. Only complaint had a ground unit facing parking lot , but amazingly it was still quiet !!! Would stay again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Laverne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for families in fowntown Gatlinburg. Grands lived the pool and water slides and water spouts. Good continental breakfast too. Enjoyed our stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Genesis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my always for my Gatlinburg vacations the bestttt
Stayed 1 night in Jan 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Dione

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Furniture in the lobby needs to be replaced.
Stayed 5 nights in Dec 2024

2/10 Terrible

cesar, clermont

Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and breakfast was hot and better then most
Stayed 1 night in Dec 2024

10/10 Excellent

Iram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very close to downtown Gatlinburg. Just a few minutes walk. Friendly staff. Room service every day.
Stayed 4 nights in Dec 2024