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Quality Inn & Suites

2.5 star property

Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)
Exterior
Exterior
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping

Explore the area

Map
401 Hemlock Street, Gatlinburg, TN, 37738
  • Anakeesta
    ‪12 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Gatlinburg Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

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Lobby sitting area

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  • Parking included
4.2 out of 5, Very good, (2048)
The price is NZ$114
for 1 room
includes taxes & fees
8 May - 9 May
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About the area

Gatlinburg

Located in Gatlinburg, Quality Inn & Suites is in a national park, a 4-minute walk from Hillbilly Golf and 7 minutes by foot from Ripley's Davy Crockett Mini Golf. .This hotel is 0.4 mi (0.7 km) from Herbert Holt Park and 0.7 mi (1.1 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Anakeesta - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 13 min walk - 1.1 km
  • SkyPark - 19 min walk - 1.7 km
  • Gatlinburg Convention Center - 3 min drive - 1.8 km
  • Wild Bear Falls Indoor Water Park - 4 min drive - 2.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬13 min walk
  • ‪Tennessee Cider Company - ‬14 min walk
  • ‪Subway - ‬13 min walk
  • ‪Ole Red - ‬10 min walk
  • ‪Pancake Pantry - ‬15 min walk

About this property

Quality Inn & Suites

Hotel with free breakfast, a quick walk to Hillbilly Golf
Quality Inn & Suites offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 86 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 31 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Red Roof Inn
Red Roof Inn Gatlinburg
Red Roof Inn Hotel Gatlinburg
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Red Roof Inn And Suites Gatlinburg - Aquarium
Quality Inn Gatlinburg
Quality Gatlinburg
Quality Inn & Suites Hotel
Quality Inn & Suites Gatlinburg
Quality Inn & Suites Hotel Gatlinburg

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 328 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 181 out of 1001 reviews
Rating 4 - Poor. 107 out of 1001 reviews
Rating 2 - Terrible. 85 out of 1001 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a pet friendly room. No where on the reservation, or confirmation was it listed there would be an additional 20 per day pet fee. Attempted to check in was informed by rude front desk representative. Asked to just credit my card so I could go elsewhere and was told it was not their problem and refused. Contacted the hotel directly. No one responded. If this is how you choose to conduct business you may have taken my 200 bucks but I’ll do whatever I can to ensure you don’t get the opportunity to take someone else’s.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jacob

Stayed 1 night in Dec 2024

2/10 Terrible

Luis

Stayed 3 nights in Jan 2025

2/10 Terrible

Johnathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked the room, the photos showed a nice looking room that was equipped with a Jacuzzi tub and a fireplace. When we arrived at the room, I noticed that there was piles of dust in the corners of the room. The bed skirt had stains on it. The fireplace did not work and there was an issue with the Jacuzzi tub. We were not in the room 10 minutes before I went down to the front desk to complain about the conditions. I was told there was no other room for us and that they would have maintenance come look at the issues. We were there for three days and maintenance never came. In order for my wife to enjoy the Jacuzzi tub we waited 2 1/2 hours for it to fill because there was little to no water pressure. When we tried to initially run water in the tub there was no hot water so I called the front desk and I was told that the hot water faucet is actually the cold and the cold water faucet is actually the hot but you cannot have it turned on all the way or else it stays cold. Absolutely terrible way to spend an anniversary.
Stayed 1 night in Jan 2025

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Aubreeanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. Loved the location, central to good food and shopping.
Stayed 2 nights in Jan 2025

10/10 Excellent

joannet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Raquel

Liked: Property conditions & facilities
Everything seem OK 😊
Stayed 9 nights in Dec 2024

4/10 Poor

Cory

Stayed 2 nights in Dec 2024

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to be cleaner. Wall was dirty and floor. There was a finger nail left on the floor.I mopped floor because it was dirty Around the caulking on tub is black with looks like mold. Nice place just needs to be cleaner
Stayed 2 nights in Dec 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Donald

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Get new BED!!!room #514

The bed was wore out …..Huge valley in it. As in the bed is broke it looked fine but when we laid in it we both went straight to the middle and sunk in the bed . Room #514 needs bed replaced! Also house keeping needs to clean the jets and filter out of jacuzzi. The lady that runs the desk was a sweetheart.The room was pretty and semi clean all but the jacuzzi.That bed was horrible I didn’t complain because we was only staying one night .
Stayed 1 night in Dec 2024

6/10 Okay

Yahaira, Orange City

Travelled with family
Disliked: Amenities, property conditions & facilities
It’s a very old building. The rooms are very spacious with fridge and microwave. The parking is limited. We have to walk like 20 minutes to the main st in Gatlinburg.
Stayed 1 night in Dec 2024

8/10 Good

Moisés

Stayed 1 night in Dec 2024

4/10 Poor

Keren

Travelled with family, Travelled with pets, Travelled with group
Pet friendly, and convenient to walk to downtown
Stayed 1 night in Dec 2024

10/10 Excellent

Chekri

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Alex, PHILADELPHIA

Stayed 2 nights in Dec 2024

4/10 Poor

Christy

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
The dining area is very crowded. Our room was pet friendly, but animals had clearly been left there for a long time. The doors are very scratched up and have not been repaired. You can hear dogs barking from other rooms all the time. The three luggage carts were not enough for the 7 floors and we had to make 3-4 trips when we got there and when we left.
Stayed 2 nights in Dec 2024

8/10 Good

Larry

Travelled with partner
Disliked: Property conditions & facilities
Fine
Stayed 3 nights in Dec 2024

10/10 Excellent

TAMMY

Liked: Cleanliness, staff & service, property conditions & facilities
It was very peaceful
Stayed 1 night in Dec 2024

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I look into the room prior to check in and did nit accept the room. The Clerck called around town and recomnended a few options. I stayed in a other property, but somehow Quality Inn still charged me for this booking. I need arefund
Stayed 2 nights in Nov 2024

8/10 Good

Carol

Stayed 2 nights in Nov 2024

6/10 Okay

David

Stayed 3 nights in Dec 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice.
Stayed 1 night in Dec 2024